Application Support Analyst

2 semanas atrás

São Paulo, Brasil Tata Consultancy Services Tempo inteiro

Come to one of the biggest IT Services companies in the world Here you can transform your career


Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.


We are looking for (Application Support Analyst) who wants to learn and transform his career.


In this role you will:

RESPONSIBILITIES:

Work actively with team members to analyse and resolve application issues

Identify defects, discrepancies, and trends by ways of code debugging or log analysis

Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

Improve application stability and performance by observing patterns, recurring failures, and/or issues, and advise application owners on permanent fixes accordingly

Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them

Challenge existing application setup, processing and suggest different ways to solve problems or improve stability

Actively participate in Change management process with a view to manage risk in production environment

Build and improve running books for generalists to minimize operational errors and gain fungibility/efficiency

Develop reports that provide trending statistics to track and manage application health and support service performance

Willing to learn and troubleshoot/support proprietary technologies not available through the marketplace.

No knowledge of proprietary technologies is required pre-hire

MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB:

Computer Science concept of Data Structures in practical use cases

Problem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues

Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders

One of the following Structured or Object Oriented programming languages: Java and Angular

One of the following Scripting languages: Shell script, Perl or Python etc.

One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2

NICE TO HAVE

Experience in Financial Service dustry

Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud

Degree in Computer Science


O candidato precisa ser nota 5 de 5 em uma das três categorias (programação, banco de dados SQL e Linux) ou nota 3 de 5 em todas as categorias.

Presencial no escritório da GS em São Paulo 5 dias da semana. Horário de trabalho das 13:00 as 22:00

Rua Leopoldo Couto Magalhães 700 – Itaim Bibi – São Paulo

Caso o candidato resida fora de SP -> modelo hibrido TCS.

glês: Upper intermediate – B2 to C1




What do we offer?

TCS Benefits – Brazil:

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal/Food Voucher

Childcare assistance

Gympass

TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates

Partnership with SESC

Reimbursement of Certifications

Free TCS Learning Portal – Online courses and live training

International experience opportunity

Discount Partnership with Universities and Language Schools

Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform


At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer

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