Application Support Analyst

2 semanas atrás

Sao Paulo SP Rua Jaceru, Brasil Cognizant Tempo inteiro

Who We Are

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at:

Application Support Analyst

What you’ll do

As an Application Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.

Key Responsibilities:

  • Talking via audio/video-conferences with users and suppliers in the local language to understand the user's request/complaint, as well as the steps required for reproduction and solution;
  • Perform root cause analysis of incidents.
  • Investigation and diagnosis of problems in the monitored environments and scope of this proposal.
  • Resolving identified problems (developing solutions to the problems identified for the systems directly under their responsibility, and opening requests for improvements with suppliers for third-party packages).
  • Meeting legal demands and system improvements.
  • Updating environments.
  • Follow-up on improvement/correction deploys.
  • Providing services within the SLA agreed in the contract with the client.
  • Constantly analyzing and proposing improvements to the service to reduce effort or eliminate redundancies.
  • On-call availability to deal with critical problems.
  • Proactively monitoring the service and reporting possible failures to the person responsible in Latin America.

Minimum Qualifications:

  • Bachelor’s degree
  • Language Level: Advanced English

· Background with Level 3 support.

· Good programming experience for debugging and maintenance (Java, Python or .Net skills).

· Strong knowledge SQL.

· Understanding and experience of ITIL methodology.

Please, upload your resume in English.

Why Cognizant?

A career in one of the largest and fastest growing IT services providers worldwide.

Ongoing support and funding with training and development plans.

A highly competitive benefits and salary package.

Opportunity to work for leading global companies.

Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all of our advertised openings.

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