Trust & Safety Program Manager
Há 7 dias
Join to apply for the Trust & Safety Program Manager role at Social Discovery Group We are looking for a Trust & Safety Program Manager to join our team. Main Responsibilities Execute strategy: Translate strategic direction (set by Head of T&S) into detailed projects, processes, and timelines. Systemise fraud prevention: Build scalable workflows for scam/fake detection, user verification, and abuse handling. Automation & tooling: Evaluate and implement tools/automation (in-house or third-party) for fraud signals, account reviews, and reporting dashboards. Cross-team coordination: Work closely with engineering, product, CS, and compliance teams to embed safety processes without blocking growth. Metrics tracking & reporting: Build dashboards, monitor KPIs, and report progress to leadership. Knowledge transfer: Act as internal subject-matter mentor to raise overall T&S maturity across the company. Requirements Proven track record of designing and scaling T&S processes (fraud queues, case management, confidence thresholds, automated rules, vendor workflows). Project/program management: Strong skills in execution, prioritization, and cross-functional alignment. Tech literacy: Familiarity with fraud detection tools, scoring systems, or ML/automation frameworks (not as a builder, but as an implementer/operator). Analytical mindset: Ability to define KPIs, run A/B tests, and distinguish between false positives vs genuine risk. English B2+. Benefits REMOTE OPPORTUNITY to work full time; Vacation 28 calendar days per year; 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; Bonuses up to $5000 for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences and meetings; Corporate discount for English lessons; Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merch, team building activities, massage certificates, etc. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries Software Development Referrals increase your chances of interviewing at Social Discovery Group by 2x Get notified about new Program Manager jobs in Montenegro, Rio Grande do Sul, Brazil . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. Sounds good? Join us now #J-18808-Ljbffr
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