SMB Customer Success Engineer
2 semanas atrás
Join to apply for the SMB Customer Success Engineer role at TRACTIAN Why join us TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients. At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech. Customer at TRACTIAN The Customer team is the driving factor behind lifetime value, retention and expansion at Tractian. We focus on expanding inside existing customers, cross-selling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes. What You'll Do As an SMB Customer Success Engineer, you will serve as the primary point of contact for small and medium industrial clients. Your role is to ensure their success by guiding them through TRACTIAN’s solutions, addressing their maintenance challenges, and driving operational excellence. Responsibilities Provide hands-on support to SMB clients, ensuring successful onboarding and implementation of TRACTIAN solutions. Monitor client performance metrics and proactively engage to reduce downtime and improve maintenance strategies. Deliver on-site training and guidance on predictive and preventive maintenance techniques. Collaborate with client teams on the factory floor to identify and address key operational pain points. Support up-sell and cross-sell opportunities by demonstrating the value of TRACTIAN solutions. Requirements Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or related field. 2+ years of experience in maintenance, production, or industrial operations, ideally as a coordinator or supervisor. Practical knowledge of factory floor dynamics and maintenance processes. Strong communication skills with the ability to explain technical concepts to non-technical audiences. Experience with tools like HubSpot and CRM systems is a plus. Compensation Competitive salary and stock options Optional fully funded English / Spanish courses 30 days of paid annual leave Education and courses stipend Employee Giving Earn a trip anywhere in the world every 4 years Up to R$1.000/mo for meals and remote work allowance Health plan with national coverage and without coparticipation Dental Insurance: we help you with dental treatment for a better quality of life. Gympass and Sports Incentive: R$300/mo extra if you practice activities We are an equal opportunities employer and welcome applications from diverse candidates. #J-18808-Ljbffr
-
SMB Customer Success Engineer
3 semanas atrás
São Paulo, Brasil Tractian Technologies Inc Tempo inteiroWhy join us TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients. At TRACTIAN, you'll break boundaries, question convention, and...
-
Assistente De Customer Success
2 semanas atrás
São Paulo, Brasil buscojobs Brasil Tempo inteiroHead de Sucesso do Cliente Limeira, São Paulo Convenia Descrição Do Trabalho Ser a melhor solução para empresas que queiram atingir a alta performance através das pessoas, só é possível com um time eficiente, que desafia o convencional e usa seus potenciais em inovação e crescimento de negócios. A missão como Head de Customer Success é liderar...
-
Customer Success Engineer
Há 5 dias
São Paulo, Brasil JP & F Consultoria Tempo inteiroWe’re looking for a Customer Success Engineer who’s passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform. In this role, you’ll act as the bridge between technical teams and usersensuring smooth experiences, resolving issues, and driving product improvements through collaboration with...
-
Customer Success Engineer
Há 3 dias
São Paulo, Brasil Jp & F Consultoria Tempo inteiroWe're looking for a Customer Success Engineer who's passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform. In this role, you'll act as the bridge between technical teams and usersensuring smooth experiences, resolving issues, and driving product improvements through collaboration with...
-
Customer Success Engineer
Há 3 dias
São Paulo, Brasil Jp & F Consultoria Tempo inteiroWe're looking for a Customer Success Engineer who's passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform.In this role, you'll act as the bridge between technical teams and usersensuring smooth experiences, resolving issues, and driving product improvements through collaboration with...
-
Customer Success Engineer
1 dia atrás
São Paulo, Brasil JP & F Consultoria Tempo inteiroWe’re looking for a Customer Success Engineer who’s passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform. In this role, you’ll act as the bridge between technical teams and usersensuring smooth experiences, resolving issues, and driving product improvements through collaboration with...
-
Customer Success Engineer
Há 3 dias
São Paulo, Brasil Jp & F Consultoria Tempo inteiroWe're looking for a Customer Success Engineer who's passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform. In this role, you'll act as the bridge between technical teams and usersensuring smooth experiences, resolving issues, and driving product improvements through collaboration with...
-
Coordenador de Customer Success
1 semana atrás
São Paulo, São Paulo, Brasil zig Tempo inteiro R$80.000 - R$120.000 por anoBuscamos um(a) Coordenador(a) de Customer Success para liderar nosso time de CS, em contas Enterprise (high-touch) e/ou SMB (tech/mid-touch).Esse papel exige autonomia, visão analítica e capacidade de execução. Você será responsável por direcionar o time de CS na entrega de valor, impulsionar retenção e expansão de receita e garantir uma jornada de...
-
Coordenador de customer success
Há 3 dias
SAO PAULO, Brasil Zig Tempo inteiroBuscamos um(a) Coordenador(a) de Customer Success para liderar nosso time de CS, em contas Enterprise (high-touch) e/ou SMB (tech/mid-touch). Esse papel exige autonomia, visão analítica e capacidade de execução. Você será responsável por direcionar o time de CS na entrega de valor, impulsionar retenção e expansão de receita e garantir uma...
-
Bdm Smb Microsoft
2 semanas atrás
Sao Paulo, Brasil Softline International Tempo inteiro**Softline International** **is hiring!** If you want to be part of global organization where your ideas are heard and innovation and collaborative spaces are fundamental pillar, we are here for you. Our priority is to make sure that the people who work with us have the space to create ideas, the confidence to share them, and the resources and support to...
