Customer Success Engineer
2 semanas atrás
We’re looking for a Customer Success Engineer who’s passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform. In this role, you’ll act as the bridge between technical teams and usersensuring smooth experiences, resolving issues, and driving product improvements through collaboration with engineers, product managers, and designers. What You’ll Do Serve as the main point of contact for B2B customers, handling technical inquiries about the platform. Diagnose and resolve Tier 1 and Tier 2 support tickets quickly and efficiently. Partner with engineering and product teams to escalate and troubleshoot complex technical issues. Monitor system performance to identify and prevent potential disruptions. Create and maintain clear, user-friendly documentationknowledge base articles, FAQs, and troubleshooting guides. Help customers understand and fully leverage product features to maximize value and satisfaction. What We’re Looking For 2+ years of experience in an engineering or technical support role within a B2B SaaS environment. Proficiency with testing and monitoring tools such as Postman, PostHog, CloudWatch, or similar. Familiarity with web technologies like Next.js, React, Node.js, JavaScript/TypeScript, or comparable frameworks. Basic understanding of SQL and scripting languages (Python, Bash) for data analysis or automation. Experience using support and ticketing systems such as Zendesk, Jira, or similar. FORMAÇÃO: Superior Completo e Especialização na área a fins. HORÁRIO: Comercial BENEFÍCIOS: Convênio Médico, Convênio Odontológico, Vale Transporte ou Fretado*, Seguro de Vida, PPR (Programa de Participação Resultados), Previdência Privada, Auxílio Academia, Vale Alimentação, Refeitório ou Vale Refeição*, Programa de Assistência ao Empregado (Apoiar), Programa Bem Estar (Wellness), Licença Maternidade e Paternidade Estendida SALÁRIO: Salário competitivo com o mercado REGIME DE CONTRATAÇÃO: CLT - Efetivo LOCAL DE TRABALHO: São Paulo / SP MODALIDADE DE TRABALHO: Remoto Candidatar nessa vaga.Formação Acadêmica:Não informadoSalário:A combinarCargo:Engenheiro de sistemas (software)Empresa:JP & F ConsultoriaAtua com seleção e agenciamento de mão-de-obra.Ramo:Recursos Humanos/ Recrutamento e seleção (BI)
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Customer Success Engineer
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