Mid-Market Customer Success Engineer

Join to apply for the Mid-Market Customer Success Engineer role at TRACTIAN ???????? 4 months ago Be among the first 25 applicants Join to apply for the Mid-Market Customer Success Engineer role at TRACTIAN ???????? Why join usTRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients. Why join usTRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.Customer at TRACTIANThe Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.What You'll DoAs a Mid-Market Customer Success Engineer, you will build strategic partnerships with mid-sized industrial clients, helping them maximize the value of TRACTIAN’s solutions and achieve measurable results in their maintenance operations.ResponsibilitiesLead tailored onboarding programs for mid-market clients, focusing on predictive maintenance and operational efficiency. Act as a trusted advisor, providing on-site and remote support to improve maintenance workflows and reduce downtime. Develop success plans in collaboration with client teams, aligning TRACTIAN solutions with their operational goals. Visit factory floors to identify areas for optimization and offer practical solutions. Analyze client data to uncover insights and recommend process improvements. ,RequirementsBachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience. 3-5 years in maintenance, production, or industrial environments, with prior experience as a supervisor or coordinator. Proven ability to work directly with factory teams and decision-makers to implement technical solutions. Strong analytical skills for interpreting operational data and identifying trends. Experience with CRM systems and maintenance management tools is advantageous. Compensation:Competitive salary and stock options Optional fully funded English / Spanish courses 30 days of paid annual leave Education and courses stipend Employee Giving Earn a trip anywhere in the world every 4 years Up to R$1.000/mo for meals and remote work allowance Health plan with national coverage and without coparticipation Dental Insurance: we help you with dental treatment for a better quality of life. Gympass and Sports Incentive: R$300/mo extra if you practice activities Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at TRACTIAN ???????? by 2x Customer Success Manager (CSM) - Clientes RHs Junior Customer Success Account Manager - Nuvem Envio Technical Support Engineer – Developer-Focused Customer Success Customer Success Manager (Podcast Company) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr