Technical Service Engineer

Overview Technical Service Engineer – Brazil Location: Jundiaí, Brazil Join TNA, an award-winning company recognized globally for innovation and rethinking the conventional. TNA provides turnkey processing and packaging lines for a variety of food production sectors. About the Role TNA is looking for a Technical Service Engineer who will be responsible for carrying out installations, commissioning, maintenance and ongoing service and support to customers, in a timely manner, whilst promoting TNA’s professional image. The role also involves building and maintaining relationships with clients and prospective clients with the objective of achieving sales revenue and growth across Brazil. The position reports to the Branch Manager, Brazil, with the Head Office based in Jundiaí. Responsibilities Promote and present a high level and professional image of TNA. Maintain sound knowledge of TNA products and services for accurate customer communication. Collate weekly timesheets and present results to the Technical Services Manager. Ensure installations are completed on time and in accordance with specifications and documentation. Provide first, second and third level support for breakdowns or customer queries, via phone or site visits, promptly. Carry out routine maintenance and planned services of TNA equipment according to schedules. Provide training to customers and internal staff on operation, preventative maintenance, and fault finding. Assist mechanical engineers with R&D through product trials. Support and collaborate with the Sales Team and Customers to conduct product demonstrations and trials at TNA offices or customer sites. Work with Project Engineers prior to installation to ensure correct layouts and documentation are received. Test all electronic and mechanical equipment returned to TNA. Develop strong professional relationships with customers and provide feedback to the Sales Team on prospective capital investments. Attend and participate in trade shows/exhibitions (some weekends). Carry out audits, costing and refurbishment of machines. Maintain knowledge of competitors and pricing. Liaise with Helpdesk on workloads and manage helpdesk when scheduled. Qualifications Desired Knowledge, Skills and Experience Bachelor’s degree, preferably in Electromechanical or Mechatronics Engineering. Work Experience Minimum of 3 years of service experience, including repair and testing of electronic and mechanical equipment. Experience in automation. Experience in a field engineering role dealing with mechanical, electrical and software issues. Completion of a trade and/or undergraduate degree would be advantageous. Exposure to the food and packaging industry is desirable but not mandatory. Skills & Abilities Excellent communication (written and verbal) and problem-solving skills. Excellent customer service skills with the ability to build strong relationships. Ability to work autonomously and as part of a team. Decision-making aligned with organizational philosophies and practices. Collaborates, seeks and listens to feedback across the business. Strong customer focus and service orientation. Multitasking and ability to work under pressure. Good computer skills (Excel, Word, PowerPoint). Fluency in Spanish; English is a plus. Current Driver’s license; valid passport and willingness to travel locally and overseas. Why work with us? Egalitarian company structure that empowers employees and nurtures leaders Possible international mobility opportunities Professional development benefits and education investment Discretionary bonus scheme based on performance Birthday leave Volunteering opportunities with the Nadia and Alf Taylor Foundation Recognition program linked to health and lifestyle benefits Commitment to diversity To apply, email your resume to Please note that only shortlisted candidates will be contacted. We are not considering introductions from agencies at this stage. #J-18808-Ljbffr