Technical Service Engineer
2 semanas atrás
About the Role: We are seeking a skilled Technical Service Engineer to provide expert technical support and solutions for our Mortar Powder & building material coatings product lines. This role combines hands-on field troubleshooting, customer training, and collaboration with R&D to optimize product performance and ensure customer satisfaction in construction, industrial, and architectural markets. Responsibilities: Technical Support & Troubleshooting Serve as the primary technical contact for customers, distributors, and sales teams, resolving issues related to product application, performance, and compatibility (e.g., adhesion failure, curing defects, durability concerns). Conduct on-site visits to diagnose problems and recommend solutions for Mortar Powder (e.g., concrete additives, mortar mixes) and coatings (e.g., epoxy, waterproofing, decorative finishes). Product Training & Documentation Develop and deliver technical training programs for customers, contractors, and internal teams on product usage, safety protocols, and best practices. Create detailed technical documentation, including application guides, safety data sheets (SDS), and troubleshooting manuals. Product Optimization & Testing Collaborate with R&D and QA teams to improve product formulations based on field feedback and performance data. Perform lab and field tests to validate product compatibility with substrates (concrete, wood, metal) and environmental conditions (humidity, temperature). Compliance & Sustainability Ensure products meet industry standards (e.g., ISO, ASTM) and environmental regulations (e.g., low VOC, REACH compliance). Advocate for sustainable solutions, such as eco-friendly coatings or recycled sand powder applications. Cross-Functional Collaboration Support sales teams by participating in client meetings, demonstrating product value, and addressing technical inquiries during pre- and post-sales phases. Work with supply chain to address logistics or raw material challenges impacting product performance. Qualifications: Bachelor's degree in Chemical Engineering, Materials Science, Chemistry, or related field. Advanced degrees or certifications (e.g., NACE, SSPC) are a plus. 3+ years of experience in technical service, R&D, or application engineering within the building materials, coatings, or construction chemicals industry. Sherwin williams,Sika,etc are preferred. Required Skills: In-depth knowledge of Mortar Powder applications (e.g., cementitious systems) and coating technologies (e.g., epoxy, polyurethane, acrylic). Proficiency in laboratory testing methods, data analysis, and root-cause analysis for product failures. Familiarity with CAD software, simulation tools, or digital tools for technical documentation is advantageous. Preferred Skills: Experience with green building certifications (e.g., LEED, BREEAM). Multilingual skills for roles supporting global markets (e.g., Spanish, Portuguese, Mandarin). Willingness to travel up to 50% for customer site visits and industry events.
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