Customer Success Account Manager

4 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Cambly Inc. Tempo inteiro
Job Title:
Customer Success Account Manager (Brazil)Location:
Brazil (hybrid)Team:
B2B – Customer Success & Account ManagementAbout CamblyCambly is a fast-growing EdTech company on a mission to make English learning accessible to students around the world through live, one-on-one conversations with native speakers. As we expand our B2B footprint in Brazil, we're looking for a Customer Success Account Manager (CSAM) to own the full post-sales experience—from onboarding and platform engagement to account renewals and upsells.This is a hybrid role that combines Customer Success and Account Management responsibilities to provide strategic and hands-on support for a portfolio of B2B clients in Brazil.Why This Role?We're combining CS + AM functions in select markets like Brazil due to:
A relatively small and manageable customer baseLow deal complexityBudget and resource efficiencyThis role is ideal for someone who thrives in a fast-paced, client-facing environment and wants end-to-end ownership of client success and retention.What You'll DoGuide onboarding and adoption:
Lead platform setup for admins and learners to ensure a quick time-to-value.Account segmentation and strategy:
Segment accounts by revenue potential and create targeted engagement strategies.Drive engagement and outcomes:
Monitor usage, conduct quarterly business reviews, celebrate learner milestones, and ensure platform value is being realized.Support and communication:
Be the go-to contact for admin requests and ensure timely, solution-oriented support.Monitor account health:
Provide regular usage and performance reports to support internal advocacy within client organizations.Satisfaction tracking:
Run student and admin satisfaction surveys to collect feedback and inform future improvements.Renewals and upsells:
Own renewal conversations and identify opportunities for account growth through upsells.CRM management:
Keep HubSpot and internal CRM tools updated with accurate client data, engagement activities, and renewal forecasts.Performance tracking:
Track and report against key KPIs such as platform utilization, satisfaction, renewal rates, and upsell performance.What We're Looking For2–4 years of experience in Customer Success and/or Account Management, with a strong track record of client retention and renewal success in a B2B setting.Demonstrated ability to articulate product value, manage account health, and lead strategic client conversations.Comfortable with data analysis, CRM hygiene, and using metrics to drive decisions.Skilled in presenting to stakeholders, conducting QBRs, and managing multiple accounts in a structured way.Fluent in Portuguese and proficient in English (spoken and written).Highly organized, proactive, and client-centric.Must be based in Brazil and familiar with the local business and education landscape.Why Cambly?A global, mission-driven team making a meaningful impact on learners worldwidePre-IPO company with high growth and equity opportunitiesOwnership and autonomy in a cross-functional, collaborative cultureChance to grow your career with a company expanding its B2B presence in Brazil#J-18808-Ljbffr

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