Customer Success Manager

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. This is the Customer Success Manager (LatAm) role at Optimove.

Optimove's Customer Success Manager (CSM) is a dynamic and essential client-facing role, interacting collaboratively with multiple internal and client stakeholders in the Gaming and Retail verticals. These client stakeholders can include anyone from CMO's, CRM Leads, project managers and software developers, and the role requires a deep understanding of what these organizations value, to align and drive results. As the main point of contact for clients, CSMs at Optimove are dedicated to driving value, enabling product adoption and usage success, as well as meaningful business results. This role requires highly effective time management and people skills coupled with robust analytical capabilities. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment. If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you

• Own overall client relationship and direction of the account within the customer organization team, enabling your client to unlock meaningful business results from their partnership with Optimove
• Understand your client's business, revenue model, market, challenges, and key competitors so that you can work with them to implement relevant and meaningful cross channel marketing campaigns.
• Become an Optimove platform and product expert, so that you can provide training, guidance and advice to help your clients translate their business objectives into usage and implementation within the platform
• Lead with Best Practices, Recommendations, and Context specific to the Retail & eCommerce verticals.
• Establish a trusted and strategic relationship with each client
• Be a strategic connector across ~7 internal teams, ensuring the right resources from Optimove engage with key stakeholders at your clients
• Be the customer's advocate internally by communicating requests and issues across departments
• Communicate major product updates and releases ensuring clients enact changes

• 3-5 years of experience in customer-facing roles
• Marketing Technology experience preferred
• English & Portuguese professional proficiency required
• Extremely strong presentation and communication skills
• 1-2 years of experience working with Gaming, Casino, or Sportsbooks clients preferred
• Working with Enterprise Clients ($100m annual revenue +) preferred
• Highly organized and motivated; proficient in structuring customer calls, meetings, milestones, follow ups, creating long-term account plans, and balancing internal needs and improvements
• A curious and creative thinker who studies customers' business and generates ideas to grow their CRM and digital experiences
• Extreme agility with a growth mindset; receptive to feedback and continuous learning
• Experience training and enabling multiple client personas on software, analyzing and reporting value, and communicating complex concepts clearly
• Ability to coordinate, influence, and organize several internal and external stakeholders in a fluid, clear, efficient, and effective manner

Mid-Senior level

Contract

Other

Software Development