Customer Success Account Manager

3 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Cambly Tempo inteiro
**Job Title**: Customer Success Account Manager (Brazil)
**Location**: Brazil (hybrid)
**Team**: B2B - Customer Success & Account Management
**About Cambly**:
Cambly is a fast-growing EdTech company on a mission to make English learning accessible to students around the world through live, one-on-one conversations with native speakers. As we expand our B2B footprint in Brazil, we're looking for a **Customer Success Account Manager (CSAM)** to own the full post-sales experience—from onboarding and platform engagement to account renewals and upsells.
This is a **hybrid role** that combines Customer Success and Account Management responsibilities to provide strategic and hands-on support for a portfolio of B2B clients in Brazil.
**Why This Role?**:
We're combining CS + AM functions in select markets like Brazil due to:
- A relatively small and manageable customer base
- Low deal complexity
- Budget and resource efficiency
This role is ideal for someone who thrives in a fast-paced, client-facing environment and wants end-to-end ownership of client success and retention.
**What You'll Do**:
- ** Guide onboarding and adoption**: Lead platform setup for admins and learners to ensure a quick time-to-value.
- **
Account segmentation and strategy**: Segment accounts by revenue potential and create targeted engagement strategies.
- **
Drive engagement and outcomes**: Monitor usage, conduct quarterly business reviews, celebrate learner milestones, and ensure platform value is being realized.
- **
Support and communication**: Be the go-to contact for admin requests and ensure timely, solution-oriented support.
- **
Monitor account health**: Provide regular usage and performance reports to support internal advocacy within client organizations.
- **
Satisfaction tracking**: Run student and admin satisfaction surveys to collect feedback and inform future improvements.
- **
Renewals and upsells**: Own renewal conversations and identify opportunities for account growth through upsells.
- **
CRM management**: Keep HubSpot and internal CRM tools updated with accurate client data, engagement activities, and renewal forecasts.
- **
Performance tracking**: Track and report against key KPIs such as platform utilization, satisfaction, renewal rates, and upsell performance.
**What We're Looking For**:
- 2-4 years of experience in **Customer Success and/or Account Management**, with a strong track record of **client retention** and **renewal success** in a B2B setting.
- Demonstrated ability to **articulate product value**, manage account health, and lead strategic client conversations.
- Comfortable with **data analysis**, CRM hygiene, and using metrics to drive decisions.
- Skilled in **presenting to stakeholders**, conducting QBRs, and managing multiple accounts in a structured way.
- Fluent in **Portuguese** and **proficient in English** (spoken and written).
- Highly **organized, proactive, and client-centric**.
- Must be **based in Brazil** and familiar with the local business and education landscape.
**Why Cambly?**:
- A global, mission-driven team making a meaningful impact on learners worldwide
- Pre-IPO company with high growth and equity opportunities
- Ownership and autonomy in a cross-functional, collaborative culture
- Chance to grow your career with a company expanding its B2B presence in Brazil

  • Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecardJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecardSecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...

  • Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecardJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecardSecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...

  • Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr....

  • Account Manager

    1 dia atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Huawei Brasil Tempo inteiro R$60.000 - R$120.000 por ano

    Oil & Gas Industry Account ManagerResponsibilitiesWork cross functionally within the company to communicate with all stakeholders in customers' successCreate and maintain relationships with customers to better understand and achieve their needsMake visits to our customers to identify opportunities for growth within our platformManage all reporting about the...

  • Enterprise Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Enterprise Customer Success Manager role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology...

  • Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Tidio Tempo inteiro R$90.000 - R$120.000 por ano

    Location: Europe/US/LATAM remote. Form of employment: B2B (self-employed) or contract of employment We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer...

  • Digital Account Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Smart Age Solutions Tempo inteiro

    **Exciting Career Opportunity at Smart Age Solutions: Join Our Global Team as an Account Manager**Are you ready to embark on a rewarding career journey with Smart Age Solutions? We're a dynamic Digital Marketing agency with headquarters in New York and a vibrant branch in Rio de Janeiro. We're on the lookout for passionate individuals who want to shape their...

  • Sales Account Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Red Hat Software Tempo inteiro

    About the job:- The Red Hat Sales team is looking for a Sales Account Manager to join us in Rio de Janeiro, Brazil. In this role, you will develop our relationship with strategic enterprise accounts in Brazil. You will focus on positioning and cross-selling Red Hat's offerings as you expand our accounts with key customers. As a Sales Account Manager, you'll...

  • Account Manager

    Há 5 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Spines Tempo inteiro R$40.000 - R$120.000 por ano

    Spines: #1 Fastest-Growing Book Publishing Platform in the U.S.At Spines, we're rebuilding publishing for a new era: powered by technology, guided by craft, and built around the author.Our next-generation publishing platform combines powerful AI with human expertise to help writers publish professionally across every format, language, and global market. The...

  • Technical Account Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Zyte Tempo inteiro

    **About Us**At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all...