Customer Success Account Manager

Há 10 horas

Rio de Janeiro, Rio de Janeiro, Brasil Cambly Tempo inteiro
**Job Title**: Customer Success Account Manager (Brazil)
**Location**: Brazil (hybrid)
**Team**: B2B - Customer Success & Account Management
**About Cambly**:
Cambly is a fast-growing EdTech company on a mission to make English learning accessible to students around the world through live, one-on-one conversations with native speakers. As we expand our B2B footprint in Brazil, we're looking for a **Customer Success Account Manager (CSAM)** to own the full post-sales experience—from onboarding and platform engagement to account renewals and upsells.
This is a **hybrid role** that combines Customer Success and Account Management responsibilities to provide strategic and hands-on support for a portfolio of B2B clients in Brazil.
**Why This Role?**:
We're combining CS + AM functions in select markets like Brazil due to:
- A relatively small and manageable customer base
- Low deal complexity
- Budget and resource efficiency
This role is ideal for someone who thrives in a fast-paced, client-facing environment and wants end-to-end ownership of client success and retention.
**What You'll Do**:
- ** Guide onboarding and adoption**: Lead platform setup for admins and learners to ensure a quick time-to-value.
- **
Account segmentation and strategy**: Segment accounts by revenue potential and create targeted engagement strategies.
- **
Drive engagement and outcomes**: Monitor usage, conduct quarterly business reviews, celebrate learner milestones, and ensure platform value is being realized.
- **
Support and communication**: Be the go-to contact for admin requests and ensure timely, solution-oriented support.
- **
Monitor account health**: Provide regular usage and performance reports to support internal advocacy within client organizations.
- **
Satisfaction tracking**: Run student and admin satisfaction surveys to collect feedback and inform future improvements.
- **
Renewals and upsells**: Own renewal conversations and identify opportunities for account growth through upsells.
- **
CRM management**: Keep HubSpot and internal CRM tools updated with accurate client data, engagement activities, and renewal forecasts.
- **
Performance tracking**: Track and report against key KPIs such as platform utilization, satisfaction, renewal rates, and upsell performance.
**What We're Looking For**:
- 2-4 years of experience in **Customer Success and/or Account Management**, with a strong track record of **client retention** and **renewal success** in a B2B setting.
- Demonstrated ability to **articulate product value**, manage account health, and lead strategic client conversations.
- Comfortable with **data analysis**, CRM hygiene, and using metrics to drive decisions.
- Skilled in **presenting to stakeholders**, conducting QBRs, and managing multiple accounts in a structured way.
- Fluent in **Portuguese** and **proficient in English** (spoken and written).
- Highly **organized, proactive, and client-centric**.
- Must be **based in Brazil** and familiar with the local business and education landscape.
**Why Cambly?**:
- A global, mission-driven team making a meaningful impact on learners worldwide
- Pre-IPO company with high growth and equity opportunities
- Ownership and autonomy in a cross-functional, collaborative culture
- Chance to grow your career with a company expanding its B2B presence in Brazil

  • Customer Success Account Manager

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Cambly Inc. Tempo inteiro

    Job Title: Customer Success Account Manager (Brazil)Location: Brazil (hybrid)Team: B2B – Customer Success & Account ManagementAbout CamblyCambly is a fast-growing EdTech company on a mission to make English learning accessible to students around the world through live, one-on-one conversations with native speakers. As we expand our B2B footprint in Brazil,...

  • Customer Success Manager

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecardJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecardSecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...

  • Customer Success Manager

    Há 5 dias

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecardJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecardSecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...

  • Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr....

  • Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Clearview AI, Inc Tempo inteiro

    **Customer Success Manager, LATAM**:**Position**: Customer Success Manager, LATAM**Responsibilities**:- Proactively manage a portfolio of customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption- Develop and build strong relationships with key customer stakeholders and executive sponsors: steering...

  • Account Manager

    1 dia atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Huawei Brasil Tempo inteiro US$70.000 - US$120.000 por ano

    Oil & Gas Industry Account ManagerResponsibilitiesWork cross functionally within the company to communicate with all stakeholders in customers' successCreate and maintain relationships with customers to better understand and achieve their needsMake visits to our customers to identify opportunities for growth within our platformManage all reporting about the...

  • Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil EBSCO Information Services Tempo inteiro

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....

  • Enterprise Customer Success Manager

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeExpertise Tempo inteiro US$45.000 - US$75.000

    Job Title: Enterprise Customer Success Manager">Role Overview:As an Enterprise Customer Success Manager, you will play a key role in helping our clients transform the way they assess security risk. You will own and manage customer relationships with enterprise customers, ensuring their happiness and communicating the value of our product to drive deeper,...

  • Manager Of Customer Success

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Extreme Digital Solutions - EDS Tempo inteiro

    Customer Success Manager (CSM)Estamos em busca de um profissional altamente organizado, detalhista e proativo para atuar como Customer Success Manager (CSM). Essa posição será fundamental no processo de pós-venda, com foco na excelência da gestão contratual, relacionamento com clientes, governança de dados e controle de processos administrativos.O...

  • Customer Success Manager

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Optimove Tempo inteiro

    Overview Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing...