Customer Success Manager

1 semana atrás

Rio de Janeiro, Rio de Janeiro, Brasil Tidio Tempo inteiro R$90.000 - R$120.000 por ano

Location: Europe/US/LATAM remote.

Form of employment: B2B (self-employed) or contract of employment

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too

A few facts about us:

  • Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1.

  • We are among the Top 50 AI and Customer Service Products in G2's Best Software Awards 2024.

  • We currently rate at 4.7/5 in both Shopify and G2.

  • The new Tidio AI feature (Lyro) answers up to 70% of customers' questions in seconds and is available to users even on a free plan. It's a real AI revolution

  • Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

  • Currently, we hire over 140 fantastic people.

  • In March 2022, we secured $25 mln in a Series B Investment round (read TechCrunch's article to learn more)

  • In June 2023, our MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video



Join us on our growth journey Our Customer Success team of four is expanding

As a Customer Success Manager at Tidio, you'll step into a dynamic and impactful role within our close-knit, international team of four. Imagine yourself as the trusted partner for our North American B2B customers, empowering them to unlock the full potential of Tidio and transform their businesses. In this role, you won't just be managing accounts—you'll be cultivating long-term relationships, becoming an expert in our product, and guiding clients toward success in a way that truly makes a difference.

If you're passionate about driving adoption, proactive in finding solutions, and thrive in a collaborative, fast-paced SaaS environment, this is your opportunity to shine. At Tidio, we value innovation, empathy, and celebrating every win—big or small. Join us, and together, let's create success stories that leave a lasting impact.

As the Customer Success Manager, you will:

  • Build relationships with our top clients.

  • Serve US-based clients with the availability for video calls in the PDT zone (9 AM to 5 PM).

  • Identify client needs and deploy solutions.

  • Conduct video training and showcase new features.

  • Drive adoption of our product and encourage best practices.

  • Identify opportunities for growth.

  • Oversee a large book of business.

  • Influence retention, expansion and churn rate for your clients.

  • Create automation and flows within our success software that supports your efforts.

  • Report on activities and results.

  • Collect strategic feedback and share it internally.

  • Create impactful emails and outreach campaigns for your book of business.

  • Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecardJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecardSecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...

  • Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr....

  • Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecardJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecardSecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...

  • Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil BairesDev Tempo inteiro

    At BairesDev,we've been leading the way in technology projects for over 15 years. We connect top talent with innovative companies around the world. Our diverse 4,000+ team works remotely on roles that drive significant impact worldwide. When you apply for this position with our client IntrosMatter, you're taking the first step in a process that goes beyond...

  • Enterprise Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Enterprise Customer Success Manager role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology...

  • Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Optimove Tempo inteiro

    OverviewOptimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing...

  • Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Optimove Tempo inteiro

    Overview Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing...

  • Customer Success

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Customer Success - Team Manager role at Canonical 16 hours ago Be among the first 25 applicants Join to apply for the Customer Success - Team Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and...

  • Customer Success Account Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Cambly Tempo inteiro

    **Job Title**: Customer Success Account Manager (Brazil)**Location**: Brazil (hybrid)**Team**: B2B - Customer Success & Account Management**About Cambly**:Cambly is a fast-growing EdTech company on a mission to make English learning accessible to students around the world through live, one-on-one conversations with native speakers. As we expand our B2B...

  • Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

    Descrição do TrabalhoSão Gonçalo, Rio de Janeiro. JC Digital Expand LLC - Local SEO Agency. Cargo: Customer Success (CS) e Suporte ao Cliente Pleno. Vaga remota, atendendo o mercado americano. O candidato ideal deve ser proativo, com experiência no atendimento a clientes, especialmente em grupos de WhatsApp, e capaz de desempenhar também o papel de...