Customer Success Manager

2 meses atrás

BELO HORIZONTE, Brasil Sigga Technolgies Tempo inteiro

What were looking for 

  • Demonstrated high level of collaboration with other technology teams such as Professional Services and Customer Support 
  • Enthusiasm for customer success and excellence, especially within the SaaS space 
  • Willingness to learn, collaborative, growth mindset, goal oriented comfortable with ambiguity / changing priorities as part of the start-up culture 
  • Proven record of delivering effortless customer experience, and customer-centric internal communications 
  •  Experience collaborating with cross-functional teams to support joint outcomes through customer lifecycles 
  • Demonstrated ability to communicate effectively via oral & written formats: PowerPoint and Excel skills are a must, especially with multiple stakeholders/personas 
  • Demonstrated creation of data-driven customer action plan strategies 

 

Required Skills/Abilities:  

  • Excellent written and verbal communication skills with internal and customer stakeholders 
  • Excellent time management skills, managing work time responsibly and efficiently 
  • Escalation and conflict management skills 
  • Independent, critical thinker/problem-resolution skills 
  • High accountability to team outcomes 
  • 7+ years of experience in direct customer engagement roles 
  • 5+ years of SAP experience 
  • Strong verbal and written English  

 

Preferred Skills/Abilities: 

  • 7+ years of account management, customer success, or managed services 
  • 2+ years of previous direct people management experience 
  • CRM experience, managing expansion opportunities and customer relationship mapping of a large book of business 
  • 5+ years of SAP PM and/or EAM experience 
  • Microsoft Office/O365 experience 

 

Education and Experience: 

  • Bachelors degree (B. A.) in a related field or equivalent combination of education and experience. 

 

Other: 

  • Located in Brazil; Hybrid in Belo Horizonte office preferred 
  • Willing to travel up to 25% (domestic and international) 


Objectives for the role 

  • Identify and surface broad customer trends and data in internal meetings. 
  • Partner with Sales and Marketing to ensure the full customer lifecycle is cohesive, thoughtful, and measured. 
  • Manage a small portfolio of high value customers while leading the CS Function. 
  • Measure and monitor KPIs to draw insights and execute actions. 
  • Accountable for the day-to-day execution of their direct reports (CSMs). 
  • Foster and develop collaborative relationships with key cross-functional leaders. 
  • Accountable for the renewal, retention, adoption and growth KPIs of the customer portfolio. 
  • Build close alignment with the Sales org to enable seamless Pre-Sales to Post-Sales transitions for customers. 
  • First level escalation point for customers. 
  • Build relationships with key strategic customers. 

 

What youll do 

  • Supervisory Responsibilities 
  • Direct supervisory responsibility for a team of Customer Success Managers, building a team of customer-centric, trusted advisors for their portfolios 
  • Mentor and train CSMs on Customer Success practices and processes 
  • Document and review CS Playbooks and Processes 
  • Carry a book of business while the team grows (i.e., Player Coach) 
  • Customer Success Program Building Partner with head of Customer Success to:  
  • Forecast headcount needs, address resource gaps and make data-driven team allocation prioritization decisions 
  • Design and execute strategic initiatives aimed at founding and evolving the CS programs at Sigga, focusing on predictably increasing NRR, expansion, and adoption 
  • Hire and manage a team of customer success managers to build a best-in-class customer experience that builds trust every step of the way 
  • Shape a success culture that communicates thoughtfully with our customers engineering and finance IT and business unit teams and helps shape product improvements 
  • Trusted Advisor for your Book of Business Build great customer relationships and set customers up for success by: 
  • Understanding goals, strategies, & initiatives and establishing Sigga Technologies as the best-in-class workflow 
  • Maintain customer health by developing and executing customer success plans that reflect a holistic path for customers to achieve ROI 
  • Outcomes and Risk Management of Your Book of Business: 
  • Drive adoption of Sigga Technologies products to enable customers to achieve business value and critical outcomes 
  • Measure and monitor KPIs to draw insights and execute actions 
  • Own customer lifecycle experience including renewal conversations and exceed cross-sell revenue retention goals 
  • Partner with Account manager and share growth opportunities 
  • Stay current on Sigga Technologies products and services and develop use cases to drive customers to adopt best practice standards. 
  • Proactively manage at-risk customers and develop success plans, prevent churn and reduce unnecessary escalations. 
  • Expand CSPs to include additional outcomes as customer needs evolve 
  • Collaborate with Sales and Marketing to develop customer case studies 


  • Customer Success Manager

    3 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Sigga Technolgies Tempo inteiro

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Sigga Technologies. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their business goals and objectives through the effective use of our products and services.Develop and execute customer success plans...

  • Customer Success Manager

    Há 1 mês

    Belo Horizonte, Minas Gerais, Brasil Sigga Technolgies Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Sigga Technologies. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve their desired...

  • Customer Success Manager

    2 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Sigga Technolgies Tempo inteiro

    Customer Success ManagerAt Sigga Technologies, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired outcomes and goals through our products and services.Key Responsibilities:Develop and execute customer success plans to...

  • Customer Success Manager

    4 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Sigga Technolgies Tempo inteiro

    Customer Success ManagerAt Sigga Technologies, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success plans to ensure customers achieve their desired...

  • Customer Success Manager

    4 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Sigga Technolgies Tempo inteiro

    Customer Success ManagerAt Sigga Technologies, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success plans to ensure customers achieve their desired...

  • Customer Success Manager

    4 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Seequent Tempo inteiro

    Job Title: Customer Success ManagerSeequent is seeking a highly skilled Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for driving business growth and customer satisfaction through strategic account planning, relationship building, and solution-based selling.Key Responsibilities:Identify and create...

  • Customer Success Manager

    4 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Sigga Technolgies Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Sigga Technologies. As a key member of our customer success function, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve their desired outcomes.Build...

  • Customer Success Manager

    4 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Seequent Tempo inteiro

    Job Title: Customer Success ManagerSeequent is seeking a highly skilled Customer Success Manager to join our team in Belo Horizonte. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our existing customers, identifying new business opportunities, and driving growth through strategic account...

  • Customer Success Manager

    4 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Seequent Tempo inteiro

    Job Title: Customer Success ManagerSeequent is seeking a highly skilled Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for driving business growth and customer satisfaction through strategic account planning, relationship building, and solution-based selling.Key Responsibilities:Develop and execute...

  • Customer Success Manager

    4 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Seequent Tempo inteiro

    Job Title: Customer Success ManagerSeequent is seeking a highly skilled Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for driving business growth and customer satisfaction through strategic account management and relationship building.Key Responsibilities:Identify and create opportunities for upselling...

  • Customer Success Manager

    Há 1 mês

    Belo Horizonte, Brasil Sigga Technolgies Tempo inteiro

    Demonstrated high level of collaboration with other technology teams such as Professional Services and Customer Support Enthusiasm for customer success and excellence, especially within the SaaS space Willingness to learn, collaborative, growth mindset, goal oriented comfortable with ambiguity / changing priorities as part of the start-up culture Proven...

  • Customer Success Manager

    4 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Seequent Tempo inteiro

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a key member of our sales team, you will be responsible for driving the growth of our existing customer relationships and identifying new opportunities for our solutions.Key Responsibilities:Identify and create...

  • Customer Success Manager

    2 meses atrás

    belo horizonte, Brasil Seequent Tempo inteiro

    The RoleThe role is responsible for the account management of tier 2 accounts, and building a partnership relationship with each of them, based on the value of the solutions Seequent can provide to solve the customers business needs, today and for tomorrow. The role will achieve success through personal proficiency in account management and the co-ordination...

  • Customer Success Manager

    2 meses atrás

    Belo Horizonte, Brasil Seequent Tempo inteiro

    The RoleThe role is responsible for the account management of tier 2 accounts, and building a partnership relationship with each of them, based on the value of the solutions Seequent can provide to solve the customers business needs, today and for tomorrow. The role will achieve success through personal proficiency in account management and the co-ordination...

  • Customer Success Manager

    3 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Odata - An Aligned Data Centers Company Tempo inteiro

    Job Summary: We are seeking a highly skilled Customer Success Manager to join our team at Odata - An Aligned Data Centers Company. The ideal candidate will be responsible for developing and implementing a customer strategy plan to support ODATA customers in Latin America, from signature of contract up to delivery of data center capacity and ongoing...

  • Customer Success Lead

    4 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Sigga Technolgies Tempo inteiro

    Customer Success ManagerWe are seeking a highly collaborative and customer-centric individual to join our team at Sigga Technologies as a Customer Success Manager.Key Responsibilities:Collaborate closely with Professional Services and Customer Support teams to deliver exceptional customer experiences.Drive customer success and excellence within the SaaS...

  • Customer Success Manager

    2 meses atrás

    belo horizonte, Brasil Seequent Tempo inteiro

    The RoleThe role is responsible for the account management of tier 2 accounts, and building a partnership relationship with each of them, based on the value of the solutions Seequent can provide to solve the customers business needs, today and for tomorrow. The role will achieve success through personal proficiency in account management and the co-ordination...

  • Customer Success Manager

    2 meses atrás

    Belo Horizonte, Brasil Seequent Tempo inteiro

    The RoleThe role is responsible for the account management of tier 2 accounts, and building a partnership relationship with each of them, based on the value of the solutions Seequent can provide to solve the customers business needs, today and for tomorrow. The role will achieve success through personal proficiency in account management and the co-ordination...

  • Customer Success Manager

    2 meses atrás

    belo horizonte, Brasil Seequent Tempo inteiro

    The Role The role is responsible for the account management of tier 2 accounts, and building a partnership relationship with each of them, based on the value of the solutions Seequent can provide to solve the customers business needs, today and for tomorrow. The role will achieve success through personal proficiency in account management and the...

  • Customer Success Manager

    2 meses atrás

    Belo Horizonte, Brasil Seequent Tempo inteiro

    The RoleThe role is responsible for the account management of tier 2 accounts, and building a partnership relationship with each of them, based on the value of the solutions Seequent can provide to solve the customers business needs, today and for tomorrow. The role will achieve success through personal proficiency in account management and the co-ordination...