Customer Success Manager
Há 7 dias
Customer Success Manager
At Sigga Technologies, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired outcomes and goals through our products and services.
Key Responsibilities:
- Develop and execute customer success plans to drive adoption and growth of our products and services.
- Build and maintain strong relationships with key customers to understand their needs and goals.
- Collaborate with cross-functional teams to identify and address customer pain points and opportunities.
- Monitor and report on key customer metrics and KPIs to inform business decisions.
Requirements:
- 7+ years of experience in direct customer engagement roles.
- 5+ years of SAP experience.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical skills.
Preferred Skills:
- 7+ years of account management, customer success, or managed services experience.
- 2+ years of previous direct people management experience.
- CRM experience, managing expansion opportunities and customer relationship mapping of a large book of business.
What You'll Do:
- Supervise a team of Customer Success Managers to ensure they have the tools and resources needed to succeed.
- Mentor and train CSMs on Customer Success practices and processes.
- Carry a book of business while the team grows.
Why Join Us:
- Opportunity to work with a cutting-edge technology company.
- Collaborative and dynamic work environment.
- Competitive salary and benefits package.
About Us:
Sigga Technologies is a leading provider of innovative technology solutions. We're passionate about helping our customers achieve their goals and succeed in their industries. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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