Customer Success Manager

Há 5 horas

Belo Horizonte Minas Gerais, Minas Gerais, Brasil Seequent Tempo inteiro

The Role


The role is responsible for the account management of tier 2 accounts, and building a partnership relationship with each of them, based on the value of the solutions Seequent can provide to solve the customers business needs, today and for tomorrow. The role will achieve success through personal proficiency in account management and the co-ordination of a wider supporting team (e.g., Project Geologist, Geophysics and Data Management specialist). This is a relationship, business, and strategic role, and will require a strong handle on business trends in the industry through planning, market analysis, CRM, industry conferences, and community building events. The customer base is LAM.


As a Customer Success Manager, based in LAM, the role will be responsible for the strategic growth of our existing customer account relationships, enhancing and broadening the connections those relationships offer for the Seequent solutions to help them to overcome the business and technical challenges they face. The key in this is the ability to create and foster multiple level of relationships with key influencers and decision makers. Being a customer focused expert is essential in this role and being genuinely curious and interested in the needs of our customers is a customer success manager´s bread and butter. Success will come from being a complex problem solver who can turn the customer’s business problem into an opportunity to offer a viable solution that is future proof.


What you’ll be doing:

  • Identifying and creating opportunities through proactively communicating with our existing users and potential new users.
  • Growing business relationships, operational and technical levels in all key accounts, resulting in an increase in yearly sales
  • Adhering to compliance rules through all Sales processes.
  • Articulating Value Propositions that require a business focus built upon multiple solutions and products / technologies.
  • Responsible for the end-to-end Procurement process; working with quotes, licensing, approvals and purchase orders and renewals
  • Supporting customers actively throughout the entire account lifecycle.
  • Traveling to meetings with customers up to 25- 30% of your time.
  • Understanding the addressable market within our existing core and growth accounts and identifying how their current challenges can be overcome through the breadth of products and partnerships that Seequent is able to offer and introduce to them.
  • Working with other customer success managers, account executives, and technical experts to build a harmonious team effort, where an account in different regions will have touch points globally and therefore require collaboration and coordination.
  • Co-ordinating and organizing paperwork, training, on-boarding and – everything needed to affect a sale from pre-sale, through potential POC to close and then ongoing lifecycle management.
  • Co-ordinating resources as necessary to support your commercial activity.
  • Reviewing and updating the sales pipeline and opportunities daily. Ensuring Dashboard of statistics in CRM and Power BI
  • Precise forecasting of sales opportunities to the sales operation of the region.
  • You will need to understand the value proposition of Seequent solutions and be aware of the benefits and value statements and roadmap.
  • High level knowledge of the value chain personas, discover and explore, plan and operate, new business and the value proposition of product workflows that align.
  • Either by yourself or in collaboration with other team members, be able to act as part of an aligned team identifying the correct audience for the ‘showing’ of the software and the audience who will make the buying decisions.
  • Active monitoring of customer satisfaction levels and consistently working to improve outcomes and perceptions.
  • Use account-based marketing practices and identify the accounts to create and deliver the necessary outcomes.
  • High user uptake and understanding of product upgrades and showing our users how to maximize the value of our products and therefore return on their investment.


In order to be successful in this role, you should have:


  • A minimum of 3 years proven Account Management, Customer Success, Relationship Management or similar role.
  • Proven experience with upselling and cross-selling within existing accounts is a must
  • Proficiency in CRM and analytical tools
  • Geoscience experience or domain experience in Mining, Civil, Energy or Environment
  • Value or Solution-based selling experience
  • Experience selling complex B2B technical solutions
  • Able to easily communicate in Portuguese and Spanish. Verbal and written communication in English is a must.
  • Strategic Account planning capability
  • Customer focused, with the desire to achieve positive outcomes for the customer
  • Able to easily communicate with stakeholders to achieve a conclusion
  • Written and verbal commercial level Portuguese,
  • Balanced and informed approach to problem solving

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