Customer Success Specialist

4 semanas atrás


Belo Horizonte, Minas Gerais, Brasil Sigga Technolgies Tempo inteiro
Customer Success Specialist

At Sigga Technologies, we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for driving product adoption, ensuring customer satisfaction, and delivering exceptional customer experiences.

Key Responsibilities:

  • Develop and execute customer success plans to drive business value and critical outcomes
  • Build trusted relationships with customers to understand their goals, strategies, and initiatives
  • Collaborate with cross-functional teams to support joint outcomes through customer lifecycles
  • Proactively manage at-risk customers and develop success plans to prevent churn and reduce unnecessary escalations

Requirements:

  • 5+ years of experience in direct customer engagement roles
  • 3+ years of SAP experience
  • Strong verbal and written English
  • Enthusiasm for customer success and excellence, especially within the SaaS space

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