Customer Success Specialist
4 semanas atrás
At Sigga Technologies, we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for driving product adoption, ensuring customer satisfaction, and delivering exceptional customer experiences.
Key Responsibilities:
- Develop and execute customer success plans to drive business value and critical outcomes
- Build trusted relationships with customers to understand their goals, strategies, and initiatives
- Collaborate with cross-functional teams to support joint outcomes through customer lifecycles
- Proactively manage at-risk customers and develop success plans to prevent churn and reduce unnecessary escalations
Requirements:
- 5+ years of experience in direct customer engagement roles
- 3+ years of SAP experience
- Strong verbal and written English
- Enthusiasm for customer success and excellence, especially within the SaaS space
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