Customer Success Specialist

Há 4 dias

Belo Horizonte, Minas Gerais, Brasil Mundiale Tempo inteiro
Job Title: Customer Success

At Mundiale, we're on a mission to simplify the relationship between brands and their customers, providing human, assertive, and fluid interactions through cutting-edge technology and our own methodology.

We're looking for exceptional individuals to join our team of Munders and live new and exciting challenges every day.

Responsibilities:
  • Responsible for the activation process of new clients.
  • Interface with the Tech and Product teams to successfully implement the SAAS product.
  • Provide proactive and reactive support through online interactions, tutorials, and general support materials.
  • Update client demand through our channels and relationship tools.
  • Collect suggestions, bugs, and feedback on the product.
  • Train and capacitate clients.
Requirements:
  • Advanced knowledge of Customer Success processes.
  • Experience in Customer Success (client activation is a plus).
  • Analytical vision and critical thinking, negotiation and conversation skills with clients and partners.
Additional Information:

We offer a competitive salary package, flexible benefits, Unimed Unipart health plan, career development opportunities, and a dynamic work environment.

Join us at Mundiale and be part of a team that's passionate about creating exceptional experiences for our customers.

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