Customer Success Specialist

1 semana atrás

Belo Horizonte, Minas Gerais, Brasil Sigga Technolgies Tempo inteiro

Drive Customer Value Realization

As a Customer Success Specialist at Sigga Technologies, you will be responsible for driving product adoption and ensuring customers achieve their expected ROI. You will work closely with customers to understand their goals, strategies, and initiatives, and establish Sigga Technologies as the best-in-class workflow. Your role will involve building trusted relationships with users and leaders, recommending best practices, and maintaining customer health through the development and execution of customer success plans.

Key Responsibilities:

  • Drive adoption of Sigga Technologies products to enable customers to achieve business value and critical outcomes
  • Measure and monitor KPIs to draw insights and execute actions
  • Own customer lifecycle experience, including renewal conversations and exceed cross-sell revenue retention goals
  • Partner with Account Manager and share growth opportunities
  • Proactively manage at-risk customers and develop success plans, prevent churn, and reduce unnecessary escalations

Requirements:
  • Enthusiasm for customer success and excellence, especially within the SaaS space
  • Willingness to learn, collaborative, growth mindset, goal-oriented, comfortable with ambiguity/changing priorities as part of the start-up culture
  • Proven record of delivering effortless customer experience and customer-centric internal communications
  • Experience collaborating with cross-functional teams to support joint outcomes through customer lifecycles
  • Demonstrated ability to communicate effectively via oral & written formats: PowerPoint and Excel skills are a must, especially with multiple stakeholders/personas

About Sigga Technologies:
Sigga Technologies is a leading provider of innovative solutions for the [industry]. We are committed to delivering exceptional customer experiences and driving business value for our customers. If you are passionate about customer success and excellence, we encourage you to apply for this exciting opportunity.

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