Team Lead

Há 5 dias

São Paulo, Brasil TA Connections Tempo inteiro

**Business Unit**: TA Connections**Location**: Congonhas - SP**Work Model**:Presencial**Responsabilidades e atribuições**- Lead the customer service team supporting crew and DPax operations in our client.- Lead team’s schedules to ensure 24/7 support, considering:- Work closely with Ops Senior leadership implement operational tools and best practices KPI Dashboards- Work closely with Account Management Leader to understand client’s needs, but also to define responsibilities and to educate the business on operational processes.- Ensure teams follow company policies and procedures, in line with local regulation- Complete performance evaluations for each local TA Connections team member.**Requisitos e qualificações** Skillset Requirements**:- Good verbal and written communication skills:- English & Portuguese mandatory- Spanish is a plus- Ability to work effectively with internal and external clients at mid-management levels.- Responds promptly to customer needs and is aware of customer feedback to improve service- Prioritizes and plans work activities; uses time efficiently.- Adapts to changes, able to manage competing priorities.- Previous experience with travel, hotel or call center industry.- Mid-level skill in Excel.- Ability to maintain calm and to make rational decisions under time pressure- Flexibility to work at various times of the day and for prolonged hours.- Work on-site from Gol’s office, as well as work from Azul’s office and from Home sporadically- Flexibility to travel up to 25% of the time visiting other TA Connections offices.**Informações adicionais** Benefits**:- VA/VR, você decide. Oferecemos duas opções e você pode optar entre uma delas, VA para uso no mercado, VR para uso no dia a dia em restaurantes;- Assistência Médica Bradesco;- Assistência Odontológica Bradesco;- Wellhub, antigo Gympass*;- PLR (Participação nos Lucros e Resultados, de acordo com a política vigente);- Telemedicina: você poderá realizar consultas online, via chamada de vídeo com médicos disponíveis 24h por dia, 7 dias por semana;- Day-off de aniversário;- Mensalidade Sem Parar Essencial sem custo para você;- Seguro de Vida;- Programa de acompanhamento para gestantes e licença paternidade estendida;- Desconto de até 20% em instituições de ensino para cursar pós graduação ou MBA;A TA Connections, uma empresa da Fleetcor, uniu-se à Hotel Connections e à Travelliance para se tornar a principal fornecedora mundial de tecnologia e serviços para a gestão logística de tripulações. Nossa próxima geração de soluções facilita e reduz os custos da gestão de viagens, garantindo que os viajantes profissionais em todo o mundo permaneçam conectados, confortáveis e seguros durante sua jornada.Estamos transformando a maneira como nossos clientes gerenciam suas operações, oferecendo ferramentas inovadoras que lhes permitem tomar decisões mais inteligentes e baseadas em dados, enquanto encantam a força de trabalho mais móvel do mundo.A Hotel Connections tem sede em Miami, FL, com escritórios locais em Scottsdale, Londres, Cidade do México, Xangai e Singapura.

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