IT Support Engineering Intern

4 semanas atrás

São Paulo, Brasil Red Hat, Inc. Tempo inteiro

The Red Hat team is looking for a talented university student to work as a IT Support Engineering Intern to join us in Sao Paulo, Brazil. This position is primarily responsible for general IT support as well as performing physical or remote troubleshooting procedures and solving technical problems on computer hardware, software, Audio/Video components, and network connectivity. This will include, but is not limited to laptops, peripherals, multiple operating systems, and various commercial and customer proprietary software.

What you will do
  1. Be a responsible party for day to day IT support and serve as a point of contact for internal customers regarding IT issues, requests, and queries.
  2. Proactively monitor ticket queues, Chat and Phone to provide support to Red Hat associates.
  3. Perform core competencies of triage, assignment, request fulfillment, and issue remediation.
  4. Provide general IT support; troubleshoot IT-related problems.
  5. Adhere to established ticket handling procedures.
  6. Work within the ITSM system to ensure all tickets are responded to and updated per process for the benefit of the customer.
  7. Escalate unresolved calls to the next level support team following established protocols.
  8. Provide exceptional professional customer service to our internal Red Hat Associates in all interactions.
  9. Provide support for a far ranging list of technologies including: Linux, Microsoft and Mac OS, Google productivity suite including Gmail, Calendar, Drive, Blue Jeans Meetings, Desk phones, mobile devices, WIFI etc.
  10. Support business meetings including Audio visual needs and conference room AV equipment.
  11. Work closely with your peers across the globe in ensuring the GES IT Support organisation provides a consistent global support experience.
What you will bring
  1. Currently pursuing a Bachelor’s degree in a technical field (i.e. computer science, data science, IT or related fields) with graduation at least end of 2026.
  2. Exceptional customer service skills / Ability to fulfill the role as a customer advocate.
  3. Very good technical troubleshooting skills.
  4. Strong critical thinking and problem solving skills.
  5. Ability to adapt to a fast-paced support environment with shifting priorities.
  6. Willingness and ability to work in a highly collaborative team.
  7. Must be very organized and able to multitask and work in a sometimes stressful environment.
  8. Has a sense of urgency when the situation calls for it.
  9. English language proficiency (written and oral).
  10. Process and procedure driven while still being able to maintain an innovative mindset.
Desirable Skills
  • Technical knowledge of Linux, Microsoft, Apple OS.
About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email General inquiries, such as those regarding the status of a job application, will not receive a reply.

#J-18808-Ljbffr

  • IT Support Engineering Intern

    4 semanas atrás

    São Paulo, SP, Brasil Red Hat, Inc. Tempo inteiro

    The Red Hat team is looking for a talented university student to work as a IT Support Engineering Intern to join us in Sao Paulo, Brazil. This position is primarily responsible for general IT support as well as performing physical or remote troubleshooting procedures and solving technical problems on computer hardware, software, Audio/Video components, and...

  • IT Support Intern

    Há 20 horas

    São Paulo, SP, Brasil UBS Tempo inteiro

    Brazil - Information Technology (IT) - Group Functions **Job Reference #** - 308932BR **City** - Sao Paulo **Job Type** - Part Time **Your role** - Do you love innovation and technology? Do you like to help people and be collaborative? We're looking for an IT Support intern to: - assist the analysts with the negotiation tools used by our broker-dealer...

  • IT Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Heidrick & Struggles Tempo inteiro

    About the RoleHeidrick & Struggles is a global leadership advisory and on-demand talent solutions provider.We are seeking an experienced IT Service Delivery Analyst to join our team. The successful candidate will work closely with our clients to develop future-ready leaders and organizations.ResponsibilitiesTechnical Support: Provide technical support to...

  • Support Intern

    Há 1 mês

    São Paulo, Brasil Altair Engineering Tempo inteiro

    Transforming the Future with the Convergence of Simulation and Data SUPPORT INTERN Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply...

  • Engineering Support Intern Brazil

    2 meses atrás

    São Paulo, SP, Brasil Axis Communications Tempo inteiro

    Job Title Engineering Support Intern Brazil Job Description Job Summary: We are seeking a motivated and enthusiastic Engineering Support Intern to assist with maintaining systems in our Experience Center, leading guided tours, and managing temporary equipment loans for our channel partners. This role offers a unique opportunity to gain hands-on...

  • Simulation Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Altair Engineering Tempo inteiro

    Job SummaryWe are seeking a motivated and detail-oriented Simulation Support Specialist to join our team at Altair Engineering.The ideal candidate will provide technical support to customers in the use of simulation tools and generate digital content.Key ResponsibilitiesProvide technical support to customers via phone, email, or in-personGenerate digital...

  • IT Support

    6 meses atrás

    Sao Paulo, Brasil Quattris Global Tempo inteiro

    **Installation and troubleshooting of IT Hardware and Software devices.** **Support remote engineer** **Job Type**: Part-time Pay: R$90.00 - R$200.00 per hour Application Question(s): - Are you based in Sao Paulo or nearby areas? **Experience**: - IT Support (preferred) **Language**: - English (preferred)

  • Engineering Support Intern Brazil

    2 meses atrás

    São Paulo, Brasil Axis Communications Tempo inteiro

    Description Job Summary : We are seeking a motivated and enthusiastic Engineering Support Intern to assist with maintaining systems in our Experience Center, leading guided tours, and managing temporary equipment loans for our channel partners. This role offers a unique opportunity to gain hands-on experience in an exciting, high-tech environment...

  • Senior It Support Expert

    3 semanas atrás

    São Paulo, São Paulo, Brasil Swile Tempo inteiro

    About the IT TeamThe IT team at Swile, based in France, is looking for a new Senior IT Support Specialist to join their team in Sao Paulo. This role involves collaborating with the local team to improve the overall IT experience for Swile users. Key responsibilities include delivering projects, enhancing processes, and providing support on various topics.Key...

  • Technical IT Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

    At Cognizant, we're looking for a skilled Technical IT Support Specialist to join our team. As a Desktop Support Analyst, you'll play a crucial role in ensuring the smooth operation of our clients' IT systems.Our ideal candidate will have experience in supporting manufacturing / lab IT systems and devices, with advanced troubleshooting capabilities for...

  • Senior It Support Specialist

    3 semanas atrás

    São Paulo, Brasil Swile Tempo inteiro

    About the IT teamThe IT team is looking for a new Senior IT Support Specialist who will be in charge of maintaining the best user experience possible for our Swilers of Brazil (Sao Paulo and remote). Among this local perimeter, the Senior IT Support Specialist will contribute with all the team, based in France, on improving our overall IT. He/She will have...

  • IT Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

    About the Role:Cognizant seeks an IT Support Specialist to join our team. As an IT Support Specialist, you will work with our clients to understand their needs and provide solutions to their technical issues. This is a key role in our organization, and we are looking for a highly skilled and motivated individual to fill this position.Duties and...

  • IT Support Engineer

    2 meses atrás

    Região Geográfica Intermediária de São Luís, Brasil Tain Tempo inteiro

    Overview: We are seeking a talented and experienced Mid-Level IT Support Engineer to join our dynamic IT team. The ideal candidate will possess a strong technical background coupled with great troubleshooting skills to provide timely and effective support to our end users. The successful candidate will ideally be personable and engaging. As we continue to...

  • IT Support Analyst

    2 meses atrás

    São Paulo, SP, Brasil Cognizant Tempo inteiro

    **IT Support Analyst** **Who We Are** **What You’ll Do** As an IT Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Talking via audio/video-conferences with users and suppliers in the local language to understand the...

  • Junior It Support

    2 meses atrás

    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, a sports gaming house is looking for an IT Junior Support, where his role will be: Key Responsibilities: Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Providing technical support across the company. Setting up accounts for new...

  • Senior IT Support Specialist

    3 semanas atrás

    São Paulo, Brasil Swile Tempo inteiro

    About the IT team The IT team is looking for a new Senior IT Support Specialist who will be in charge of maintaining the best user experience possible for our Swilers of Brazil (Sao Paulo and remote). Among this local perimeter, the Senior IT Support Specialist will contribute with all the team, based in France, on improving our overall IT. He/She will...

  • IT Support Specialist

    Há 23 horas

    São Paulo, São Paulo, Brasil Danaher Corporation Tempo inteiro

    Enhance customer satisfaction and support in the LATAM region as an IT Support Specialist for Radiometer. This dynamic role involves addressing customer inquiries, resolving issues, and managing installations for our Data Management product, AQURE.Key Responsibilities:Provide direct IT support for customer inquiries, issues, and installations related to the...

  • Engineering Quality Intern

    2 meses atrás

    São Paulo, Brasil ALSTOM Gruppe Tempo inteiro

    Engineering Quality InternDate: 14 Oct 2024 Company: Alstom Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services,...

  • IT Support Specialist

    4 semanas atrás

    Região Geográfica Intermediária de São Luís, Brasil Tain Tempo inteiro

    Job Summary: Tain is seeking a skilled and experienced IT Support Engineer to join our dynamic IT team. As a key member of our team, the successful candidate will possess a strong technical background and be able to provide timely and effective support to our end users.Key Responsibilities: Provide technical support to end-users on various IT issues...

  • Junior IT Support

    3 semanas atrás

    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, a sports gaming house is looking for an IT Junior Support , where his role will be:Key Responsibilities:Installing and configuring computer hardware, software, systems, networks, printers, and scanners.Monitoring and maintaining computer systems and networks.Providing technical support across the company.Setting up accounts for new...