(Networking & Cybersecurity) Technical Support Consultant (LATAM, remotely)

Overview Passionate about the world of tech? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes. What you will do Provide exceptional technical support via calls, chats, and emails Resolve support inquiries of various difficulties Gather data to ensure the required technical info is collected to resolve even more complex tickets Gather required technical information to ensure the resolution of complex cases Ensure customers' satisfaction with any interaction Maintain working knowledge of our client’s products and services Securely work with customers’ sensitive information Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues What you need to succeed in this role Excellent English communication skills (at least C1 for both spoken and written) Prior experience in tech support, desktop support, or a similar role is a must Strong troubleshooting and problem-solving skills, attention to detail Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must Basic understanding of cybersecurity, working experience with ISP Customer-oriented and responsible attitude Excellent interpersonal skills Will be a great plus Experience with Zendesk or similar CRM systems Experience with engineers Degree in computer science or information technology Certification in Microsoft, Linux, or Cisco Experience with remote desktop applications and help desk software Benefits and perks Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who we are SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills Visit our website: Disclaimer We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr