(Cloud Solutions, AWS) Technical Support Consultant

Há 5 dias


Brasília, Brasil SupportYourApp Tempo inteiro

Overview Are you interested in the world of cloud, networking, and security? For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization. Join a team of passionate experts and create tailored solutions that handle day-to-day activities, lifecycle management, while tackling innovative projects. Responsibilities Handle customers' requests via email and phone Design email templates as needed Conduct research and analysis on products Communicate with the client's internal team Work on team projects Keep track of technological advancements and trends in IT support Qualifications Excellent English communication skills (at least C1 for both spoken and written) Experience with AWS or other cloud platforms is a must Strong networking knowledge Customer support experience with cloud products Analytical & research skills Customer-oriented and responsible attitude Excellent interpersonal skills Nice to have Experience working with Google Cloud and Azure AWS certificate Proficiency in Salesforce What we offer Fixed schedule: Sunday to Thursday, 1 AM - 9 AM LATAM time (UTC-3) Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends and referral contests Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected Who we are SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support and have 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills Visit our website: Disclaimer We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Seniority level Associate Employment type Contract Job function Customer Service Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at SupportYourApp by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr



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