Head of Customer Success

Overview

Talent Acquisition Associate @ Clara | Data & Tech Recruiter Specialist | English C2 Level

Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We\'ve built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What you\'ll do

We\'re looking for a Head of Customer Success to lead the strategy, execution, and growth of our customer lifecycle efforts across Latin America. Reporting directly to the Country Manager, this role will drive the success of our most important customer relationships and build the foundation for scalable, world-class customer success operations.

In this role, you will:

• Lead and mentor a team of high-performing Customer Success Managers , fostering a strong culture of accountability, ownership, and impact.
• Own and continuously improve customer lifecycle analysis and management , identifying drop-off points and opportunities to increase engagement.
• Use data analysis to define KPIs, track performance, and inform strategy and prioritization.
• Oversee a portfolio of enterprise and mid-market accounts, ensuring consistent value delivery, retention, and growth.
• Develop and execute cross-sell and up-sell strategies to expand account value.
• Lead communication and adoption efforts for product launches and experience-impacting changes.
• Serve as a senior voice of the customer across the company, sharing insights with Product , Ops , and Growth teams.
• Build customer advocacy initiatives, including case studies, referrals, and testimonials.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

• 8+ years of experience in Customer Success or Account Management , ideally in a B2B SaaS or fintech environment.
• Strong leadership experience, with a proven track record of building and managing high-performing teams.
• Demonstrated success managing enterprise and mid-market customers, with a focus on retention , upsell , and cross-sell .
• Deep understanding of financial services or related sectors.
• Excellent communication and relationship-building skills in both Portuguese and English .
• Experience using Hubspot or similar CRM , and Customer Success Platforms .
• Strategic, analytical mindset with a strong bias for action and measurable results.

Nice to haves

• Familiarity with AI tools for customer operations and automation.
• Basic proficiency in Spanish or interest in learning it.
• Proficiency in spreadsheets , SQL , or Python .
• A good sense of humor.

Why join Clara

At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

Who we are

• We’re the leading B2B fintech for spend management in Latin America.
• Certified as one of the world\'s fastest-growing companies, a Great Place to Work , and a LinkedIn Top Startup .
• Passionate about making Latin America more prosperous and competitive.
• Constantly innovating to build financial infrastructure that enables each of our customers to thrive.
• Product-led, high-talent-density culture — designed for builders who raise the bar.
• Proud of our open, inclusive, and values-driven environment.

What we believe in

• #Clarity. We say things clearly, directly, and proactively.
• #Simplicity. We reduce noise to focus on what really matters.
• #Ownership. We take responsibility and never wait to be told.
• #Pride. We build products and experiences we\'re proud of.
• #Always Be Changing (ABC). We grow through feedback, risk-taking, and action.
• #Inclusivity. Every voice counts. Everyone contributes to our mission.

What we offer

• Competitive salary and stock options (ESOP ) from day one
• Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)
• Annual learning budget and internal accelerated development paths
• High-ownership environment: we move fast, learn fast, and raise the bar — together
• Smart, ambitious teammates — low ego, high impact
• Flexible vacation and hybrid work model focused on results

If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.

Clara’s Hybrid Policy

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don\'t enforce a minimum number of days for most roles, but you\'re expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.

• Director

• Full-time

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