Latam People Operations Leader

Job Description Summary This role will be the strategic leader of the organization responsible for the delivery of HR / People Operations (HR Lifecyle, Pay and Benefits) across the LATAM region. This is an exciting opportunity to build, grow and optimize a new organization that meets the needs of a newly independent medical technology company. The Region Leader will have full accountability for all activities within region, working as a customer focused P&L to drive productivity, reduce cost as well offer an effective contemporary service for GE HealthCare employees. GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. Essential Responsibilities Establish and run operational delivery across a network of global and virtual locations - driving productivity, world class service, optimizing global scale and local reach. Develop strategy for an optimized ecosystem, building service delivery model for quality, cost, and compliance. Provide leadership and development coaching for employees. Continuously raise the bar for our talent, ensure the team is developing and closing gaps towards becoming a world class product delivery / service team Inspire and guide a growing team; foster a culture of transparency, collaboration, innovation, six sigma, LEAN, hire and retain exceptional talent for a high performing workplace. Drive service for employee and people leaders by strategically optimizing service, language, local needs with global strategy and driving first-time resolution while educating employees and leaders to self-serve. Own and manage the full suite of operational performance metrics (qualitative / quantitative), collaborating to ensure they are constantly relevant against product specifications and service principles. Forecast demand changes and keep the People Operations organization proactive to drive continuous improvement. Deploy resources to serve as case managers to enhance the employee experience through significant life events. Drive continuous improvement across all elements of service delivery. Work with the Global Experience & Product Management Leader to drive activity to a self-service model. Leverage innovative technologies (e.g., RPA / AI) to drive productivity, support multi location model and allow human resources employees to focus on moments that matter. Identify simplification opportunities for more work movement into self-service and to increase focus on Moments that Matter. In collaboration with peers, IT and the business, define overall strategic priorities for the regional team, which will include aspects of policy & process changes, technology enhancements, new product development, simplification opportunities, regulatory and legal changes, and ensure optimal delivery model for the organization. Leverage deep knowledge of region, industry, customer, and GE HealthCare People Operations products to provide contemporary, compliant services. Drive customer service excellence and continuous process improvement culture across the business; instill the culture at all levels globally Drive GE's high standards of ethics and compliance across the organization Maintain up-to-date contingency plans and business continuity plans as required Create an environment of continuous learning and support for employee and organizational growth Qualifications / Requirements Minimum 8+ years' experience in direct people leadership. Significant prior professional work experience with demonstrated achievement and leadership in global HR, and / or Operations / Service-oriented environment. Lead proactive collaboration with industry experts and vendors as required to ensure aligned and strategic execution of vision. Lead, coach and develop the regional leader teams by modeling a culture of continuous improvement regarding HR operational customer focus and process delivery. Significant experience of team leadership and project management, strategic thinking, process capability and analytical skills, with the ability to deliver results by supporting activities from concept to implementation. Make independent decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and connect effectively with business leaders. Strong technical capabilities including use of Excel and PowerPoint. Strong verbal and written communication skills both up and down the org, problem solving and executive presence. Work independently and lead a team, as well as playing a full role as a key leader within the wider HR Operations function globally. Strong analytical skills and attention to detail Travel will be required, as needed, to support the team and customers Fluency in local language (Portuguese and Spa #J-18808-Ljbffr