Information Technology Manager

Overview Join to apply for the Information Technology Manager role at LEDN . Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world. The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy. Come join us as we build, innovate and revolutionize financial services. The Opportunity We are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full time Manager of IT. The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools. A successful candidate will have demonstrated previous success in similar roles in rapidly growing, security-first environments. The right person is passionate about automation, scripting, and building infrastructure as code, while also helping end users who are in need of help. You will be a participant in the design, implementation and management of our growing corporate cloud-first infrastructure and networks. You will be adaptable, creative in problem solving, and able to work in a fast-moving, execution-oriented team. This role reports to the Director of IT. You will be customer-facing and the first line of support; you own support and are passionate about providing an outstanding support experience to our employees via tools like Slack and Jira. We predominantly work on macOS, and you will be responsible for procuring and delivering technology equipment, onboarding new employees, and offboarding departing employees. You will design, test, build, and document programs, policies and tools, and contribute improvements to existing knowledge. You will support and manage SaaS applications — Google Workspace, Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc. You will manage Mac endpoint and mobile device management tools (MDM/EMM) and contribute to improvements on IDP and SSO tools. You will detail your solutions, craft help articles and automate busywork. Manage, respond to, and fix incidents as needed. You will work on projects over sprints, and document your work in Jira. You will set objectives and key results aligned with team and company goals. What You Bring to Ledn : 7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite. Ability to create automations using bash, zsh, python, etc. Experience with open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc. Ability to integrate SSO into Okta and create workflows in Okta; knowledge of API integrations between systems. Experience providing remote support across multiple countries/time zones; familiarity with hardware shipping and customs. Excellent communication skills across media; clear, friendly, and concise writing. Proficiency in troubleshooting, macOS enterprise configuration, and technical onboarding/offboarding processes. Understanding of networking fundamentals and OSI model; ability to troubleshoot methodically. Self-management with clear scoping of projects and priorities across multiple teams. Nice to Have : Some familiarity with AWS; experience with GAM and command-line tools; Jamf, Okta, Google Workspace certifications. Culture Fit : You thrive in a startup/tech environment, value integrity and accountability, and can influence across functions with empathy and clarity. Experience working in a remote environment is a plus. What We Provide Comprehensive total rewards package starting on day one, competitive PTO, ownership in the company through equity, and remote work opportunities worldwide for up to 180 days (subject to restrictions). We aim to remove barriers so you can love what you do. We are an equal opportunity employer committed to inclusivity and diversity. Accommodation requests can be made by emailing the Ledn team throughout all stages of the recruitment process; requests will be addressed confidentially. Ledn Working Environment Our team is global, remote-first, and spans North America, Latin America, South Africa and Europe. Due to high volume of applications, only qualified applicants will be contacted. Shortlisted candidates may be asked to submit a short video response and we may review publicly available social media activity relevant to the role. No agencies or recruiters. We do not accept unsolicited agency resumes. Job Details Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology Industries : Retail Referrals increase your chances of interviewing at LEDN. Get notified about new Information Technology Manager jobs in Guarapuava, Paraná, Brazil . #J-18808-Ljbffr