Achieve Client Satisfaction Specialist

Há 4 dias

Belo Horizonte, Brasil beBeeCustomerSuccess Tempo inteiro

We are seeking a Customer Success Professional to foster strong client relationships, enhance user satisfaction, and support seamless product adoption and retention. Key responsibilities include developing and maintaining strong client relationships, providing fast answers to clients' questions, keeping customers informed on new features, monitoring customer engagement, leading renewal processes, and ensuring high retention rates. The ideal candidate will have 1+ years of experience in customer success management, fluency in Portuguese, and advanced communication skills with the ability to handle difficult client conversations. Responsibilities: Develop and maintain strong client relationships Provide fast & full answers to clients' questions and support for their problems Keep customers informed on new features and best practices to enhance usage Monitor customer engagement and satisfaction to identify upsell and renewal opportunities Lead renewal processes and identify growth opportunities within customer accounts Ensure high retention rate by providing excellent customer success service & support Requirements: 1+ years of experience in customer success management Fluency in Portuguese Advanced communication skills with ability to handle difficult client conversations, build client trust and understand client perspectives Ability to collect, structure, and filter clients' feedback, and transfer this to stakeholders as marketing manager, product manager, and other internal teams Hands-on experience with customer retention and nurturing relationships with small and medium businesses Strong analytical skills and data-driven approach Practical use experience of AI tools and quick software learning ability Experience working based on KPIs (SLA, CSAT, Retention, Churn, Refunds) and results-oriented execution

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