Achieve Client Satisfaction Specialist

Há 2 dias


Belo Horizonte, Brasil Bebeecustomersuccess Tempo inteiro

We are seeking a Customer Success Professional to foster strong client relationships, enhance user satisfaction, and support seamless product adoption and retention.Key responsibilities include developing and maintaining strong client relationships, providing fast answers to clients' questions, keeping customers informed on new features, monitoring customer engagement, leading renewal processes, and ensuring high retention rates.The ideal candidate will have 1+ years of experience in customer success management, fluency in Portuguese, and advanced communication skills with the ability to handle difficult client conversations.Responsibilities:Develop and maintain strong client relationshipsProvide fast & full answers to clients' questions and support for their problemsKeep customers informed on new features and best practices to enhance usageMonitor customer engagement and satisfaction to identify upsell and renewal opportunitiesLead renewal processes and identify growth opportunities within customer accountsEnsure high retention rate by providing excellent customer success service & supportRequirements:1+ years of experience in customer success managementFluency in PortugueseAdvanced communication skills with ability to handle difficult client conversations, build client trust and understand client perspectivesAbility to collect, structure, and filter clients' feedback, and transfer this to stakeholders as marketing manager, product manager, and other internal teamsHands-on experience with customer retention and nurturing relationships with small and medium businessesStrong analytical skills and data-driven approachPractical use experience of AI tools and quick software learning abilityExperience working based on KPIs (SLA, CSAT, Retention, Churn, Refunds) and results-oriented execution



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