Program manager

Program Manager – Salesforce Portfolio & Program Management Location: Hybrid (São Paulo, Brazil) Address: Av. Pres. Juscelino Kubitschek, 2041 - Vila Olímpia, São Paulo - SP, , Brazil Role Overview The Program Manager will oversee a portfolio of Salesforce-based applications supporting multiple business use cases across the Amazon Global Tax organization. This role is responsible for driving end-to-end program execution, portfolio prioritization, and cross-team coordination to ensure initiatives align with strategic objectives, resource capacity, and delivery timelines. The Program Manager will act as a central point of orchestration between business stakeholders, product teams, and delivery partners, with a strong emphasis on intake governance, roadmap management, and operational planning. This individual will bring a strong understanding of Salesforce, technology delivery, and product-oriented thinking, and will be responsible for translating complex initiatives into clear business cases, executive-level communications, and measurable outcomes. This role will regularly communicate program status to senior stakeholders, contribute to Monthly and Quarterly Business Reviews (MBRs/QBRs), and support annual operational planning cycles. Key Responsibilities Oversee Salesforce programs and applications supporting multiple business domains and use cases Lead portfolio intake, prioritization, and roadmap management aligned to strategic objectives Develop and articulate business cases, including scope, impact, dependencies, and resourcing needs Partner with cross-functional teams and external delivery partners to ensure alignment on priorities and execution Support annual and quarterly operational planning cycles, including OP1 and OP2 submissions and updates Manage and govern Salesforce-based portfolio management tools (e.g., Intake Manager, Project Tracker), ensuring data quality and adoption Collaborate with product and technology teams to maintain dashboards and reporting that provide visibility into portfolio health, capacity, and delivery status Communicate program updates, risks, and tradeoffs to senior leadership in a clear and concise manner Contribute to executive-level readouts, including MBRs and QBRs Maintain and update SOPs, documentation, and internal knowledge resources related to portfolio management processes Required Skills Strong experience in program or portfolio management within a technology-driven environment Proven ability to manage multiple initiatives simultaneously across teams and stakeholders Strong understanding of Salesforce and enterprise technology ecosystems Experience writing and presenting business cases to senior stakeholders Excellent written and verbal communication skills, with the ability to synthesize complex information High degree of organization, ownership, and accountability in managing timelines and deliverables Data-driven mindset with strong Excel skills and experience working with dashboards and reporting Hands-on experience using Salesforce, Smartsheet, or similar program/project management tools Preferred Skills Background in Product Management or Technical Program Management Experience supporting portfolio or roadmap management functions Familiarity with operational planning frameworks and annual planning cycles Experience working with automation, digital transformation, RPA, AI/ML, LLM, or Gen AI initiatives Experience working in complex, cross-functional enterprise environments Prior experience contributing to executive business reviews and leadership reporting