Customer Service
3 semanas atrás
Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen.
**Your Role and Responsibilities**
This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the customer by answering questions and responding to customer requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the customer, advising on potential resolutions and their implementation, and play a key role in overall customer satisfaction. The employee leads technical support or the business processes.
**Required Technical and Professional Expertise**
Monitor Batch Mesh, Open/Control Alerts and Incidents in Service Now
**Preferred Technical and Professional Experience**
TSO, File transfer, Management Tool (SNOW), JCL
**Required Education**
None
**Preferred Education**
Bachelor's Degree
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
**Other things to know**
**Primary Job Category**
Technical Specialist
**Role (Job Role)**
Customer Service Representative
**Employment Type**
Full-Time
**Contract Type**
Regular
**Position Type**
Professional
**Travel Required**
Up to 100% or 5 days a week (home on weekends - based on project requirements)
**Company**
(Y006) Kyndryl Brasil Serviços Limitada
**Is this role a commissionable / sales incentive based position**
No
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