Customer Support Associate

3 semanas atrás

Osasco, Brasil HKR Tempo inteiro

Join to apply for the Customer Support Associate role at HKR

Join to apply for the Customer Support Associate role at HKR

Hey, you Wanna become #OneOfUs ?
We are on the lookout for some awesome people to join our HKR team as Customer Support Associates, working for a US-based client, a wellness-focused brand dedicated to transforming health through plant-rich, organic nutrition and personalized wellness experiences.
Btw, HKR was remote before it was even cool
Remote Is Allowed, Encouraged, And The Norm. Now, And Forever. There’s Only One Catch, And It Comes From This Guy
“Whatever you are, be a good one ” - Abraham Lincoln.
To apply, please fill out our external form.
(You will be redirected to it automatically, once you click "Apply").
What you'll be doing?

  • Respond promptly to customer tickets, currently handled via written communication and calls.
  • Guide customers through our client’s offerings, answering questions on nutrition, subscriptions, and order details primarily through ticketing channels. While calls are not a significant part of the role now, we want team members who are open to handling inbound calls in the future if the need arises.
  • Build trust with customers by handling each interaction thoughtfully, ensuring they feel supported and valued in their wellness journey.
  • Track and document ticket responses, keeping detailead records to enhance the customer experience and resolve any future inquiries smoothly.
  • Stay updated on our partner’s product line and promotions, enabling you to provide timely and accurate information with every response.
  • Be prepared to handle calls if they are added to the role, bringing the same warmth and professionalism to voice conversations as you do with written ones.
  • Provide feedback on common customer questions and concerns to help the team improve processes and elevate service quality across the board.
About You
  • Strong written communication skills are essential, as over 95% of support interactions are handled via tickets, with only occasional outbound calls (less than 5%) at this time.
  • Comfortable with the possibility of future inbound and outbound calls as our support model evolves to include more direct customer interactions.
  • Experience in customer service and a proven track record of delivering exceptional support in a ticketing environment.
  • Detail-oriented, with the ability to track and document responses accurately and maintain organized records for seamless follow-up.
  • Ability to stay calm and solution-focused, particularly when handling multiple customer tickets or occasional calls with ease and professionalism.
  • Flexibility and adaptability as our support model may change over time, including the potential for more phone-based interactions.
Perks
  • Fair market pay
  • Remote, full-time job - work as an independent contractor from the comfort of your home
  • Rotating shifts, 10 AM - 7 PM / 4 PM - 1 AM schedule, including weekends (with 1 hour of lunch break )
  • Start-up culture, young team, no egos, no BS
About Us
 At HKR, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR.
Transparent culture, tech-savvy, and quick decision-making.
Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts.
Fantastic mix of US clients with more to come.
We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it.
Ideal for creative minds who love contributing ideas and improving processes.
Oh... and we don't waste time in useless meetings.
Location
 Based in Bucharest and Cluj, Romania, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Human Resources Services

Referrals increase your chances of interviewing at HKR by 2x

Get notified about new Customer Support Associate jobs in Brazil .

Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Customer Support Coordinator - Spanish (Remote) Administrative Assistant | Paid Training (USD) | Work From Home Customer Support Specialist (Portuguese Speaking) Customer Service Representative (Portuguese)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • QA Customer Support Team Lead

    1 semana atrás

    Osasco, Brasil Uber Tempo inteiro

    **About the Role** We are looking for an all-star Quality Assurance Team Lead to work here in our Center of Excellence in Brasil. You will be part of a team leading the internal quality program, delivering actionable support quality insights to key operations teams around the business. You will think strategically to drive projects which improve agent...

  • Cloud Support Engineer

    2 semanas atrás

    Osasco, Brasil Canonical Tempo inteiro

    Join to apply for the Cloud Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Cloud Support Engineer role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is very widely used in breakthrough...

  • Customer Success Manager

    3 semanas atrás

    Osasco, Brasil buscojobs Brasil Tempo inteiro

    Important: Apply ONLY through the Google Form. Who We Are Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram, and the web. We turn...

  • Project Manager, Eats Customer Experience

    2 semanas atrás

    Osasco, Brasil Uber Tempo inteiro

    **About the Role**:- As a Project Manager for the Eats CommOps team, you will be leading projects that improve the overall quality of Eater and Courier customer experience in the Latin America markets. You will collaborate with other members of the Eats team, to help define and implement the desired service experience and will work closely with Operations...

  • Project Manager, Eats Customer Experience

    2 semanas atrás

    Osasco, Brasil Uber Tempo inteiro

    **About the Role**: - As a Project Manager for the Eats CommOps team, you will be leading projects that improve the overall quality of Eater and Courier customer experience in the Latin America markets. You will collaborate with other members of the Eats team, to help define and implement the desired service experience and will work closely with Operations...

  • Customer Service Representative

    Há 2 dias

    Osasco, Brasil Danfoss Tempo inteiro

    Requisition ID: 42571 - Job Location(s): Osasco, BR **Customer Service Representative**: We are looking for a Customer Service Representative to our site in Osasco. The Customer Service Representative will manage and develop the order fulfillment process, striving for excellent customer satisfaction. Additionally the Customer Service Representative needs to...

  • Customer Service

    4 semanas atrás

    Osasco, Brasil Kyndryl Brasil Serviços Limitada Tempo inteiro

    **Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...

  • Technical Support Analyst

    4 semanas atrás

    Osasco, Brasil Danfoss Tempo inteiro

    Requisition ID: 24976Job Location(s):Osasco, BRDanfoss is seeking an enthusiastic Technical Support Engineer to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account by providing technical expertise regarding our products and services. You'll ensure that all customer's...

  • Technical Support Analyst

    Há 2 dias

    Osasco, Brasil Danfoss Tempo inteiro

    Requisition ID: 24976 Job Location(s): Osasco, BR Danfoss is seeking an enthusiastic Technical Support Engineer to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account by providing technical expertise regarding our products and services. You'll ensure that all...

  • Graduate Customer Success Manager

    Há 10 horas

    Osasco, Brasil Canonical Tempo inteiro

    Job Description: Graduate Customer Success Manager We are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Graduate Customer Success Manager. The role of a Customer Success Manager at Canonical is to develop trust with assigned customers and provide them with the best possible experience navigating Canonical's...