Project Manager, Eats Customer Experience

Há 3 dias

Osasco, Brasil Uber Tempo inteiro

**About the Role**:

- As a Project Manager for the Eats CommOps team, you will be leading projects that improve the overall quality of Eater and Courier customer experience in the Latin America markets. You will collaborate with other members of the Eats team, to help define and implement the desired service experience and will work closely with Operations and Product teams towards shared goals. This role has a heavy focus on customer experience, cross-functional collaboration, and continuous process improvements through collaboration, organization, and data analysis.

**What You’ll Do**:

- Design & execute high-impact initiatives that define the support experience for Eats users
- Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement rollouts
- Build, define, lead and improve specific KPIs and support metrics
- Turn customer data information into meaningful product, support, and operational improvements
- Drive continuous efforts to improve support infrastructure and processes
- Work with counterparts in other regional and global roles in pursuit of these initiatives
- Develop and maintain customer facing content to ensure that the voice, tone, and brand of support is consistent and effective
- Minimum 6 years of project/ program management experience
- Experience building efficient processes that scale across a large organization
- Experience leading cross-functional projects by using insights based on data
- Shown success in uncovering data to guide customer driven decisions
- Self-motivated with a strong affinity for strategic problem solving and driving action
- Persuasive written and verbal communication skills across diverse functions and teams
- Ability to balance important priorities
- Experience with process optimization, program management, customer support strategy or quality assurance strong project ownership
- Experience with customer experience strategy or customer service environment

**Bonus Points**:

- High-growth operations or startup experience
- Familiarity with support/customer operations
- SQL knowledge
- Six Sigma, Organizational Change, and/or Project Management certifications

  • Project Manager, Eats Customer Experience

    1 dia atrás

    Osasco, Brasil Uber Tempo inteiro

    **About the Role**:- As a Project Manager for the Eats CommOps team, you will be leading projects that improve the overall quality of Eater and Courier customer experience in the Latin America markets. You will collaborate with other members of the Eats team, to help define and implement the desired service experience and will work closely with Operations...

  • Project Manager

    2 semanas atrás

    Osasco, Brasil Uber Tempo inteiro

    **About the Role**As a Project Manager, you will have a critical role for the Enablement organization within CommOps, responsible for the successful analysis, definition, implementation, and monitoring of the launch of the projects, improving the customer experience and drive operational efficiencies across the megaregion.In this particular role, you will...

  • Project Manager

    2 semanas atrás

    Osasco, Brasil Uber Tempo inteiro

    **About the Role**As a Project Manager, you will have a critical role for the Enablement organization within CommOps, responsible for the successful analysis, definition, implementation, and monitoring of the launch of the projects, improving the customer experience and drive operational efficiencies across the megaregion. In this particular role, you will...

  • Enterprise Account Manager

    2 semanas atrás

    Osasco, Brasil Oemprego Tempo inteiro

    What You'll Do Signs Contracts (and renegotiates) at a corporate level.Serves as quarterback internally and externally to get deals live.Runs a balanced pipeline of innovation projects (including, co-marketing), seize technology integration opportunities, to close potential partnerships to bring new sources of revenue.Expansion: Works with Corporate /...

  • Enterprise Account Manager

    Há 6 dias

    Osasco, Brasil OEmprego Tempo inteiro

    What You'll Do Signs Contracts (and renegotiates) at a corporate level. Serves as quarterback internally and externally to get deals live. Runs a balanced pipeline of innovation projects (including, co-marketing), seize technology integration opportunities, to close potential partnerships to bring new sources of revenue. Expansion: Works with Corporate /...

  • Enterprise Account Manager

    2 semanas atrás

    Osasco, Brasil OEmprego Tempo inteiro

    What You'll Do Signs Contracts (and renegotiates) at a corporate level. Serves as quarterback internally and externally to get deals live. Runs a balanced pipeline of innovation projects (including, co-marketing), seize technology integration opportunities, to close potential partnerships to bring new sources of revenue. Expansion: Works with Corporate /...

  • Operations & Logistics Manager

    1 semana atrás

    Osasco, Brasil Uber Tempo inteiro

    Whether it’s a sandwich, a burrito, or groceries, the Uber Eats team builds technology to connect people with what they want, when and where they want it. Our Strategy & Logistics team empowers our regional and local teams through insights, analysis, and thought leadership. **About the Role**: Uber Direct is changing the way delivery is done around the...

  • Operations & Logistics Manager

    Há 7 dias

    Osasco, Brasil Uber Tempo inteiro

    Whether it’s a sandwich, a burrito, or groceries, the Uber Eats team builds technology to connect people with what they want, when and where they want it. Our Strategy & Logistics team empowers our regional and local teams through insights, analysis, and thought leadership.**About the Role**:Uber Direct is changing the way delivery is done around the world...

  • Project Engineer

    1 semana atrás

    Osasco, Brasil Amazon Logistica do Brasil Tempo inteiro

    Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their orders, no...

  • Project Engineer

    2 semanas atrás

    Osasco, Brasil Amazon Tempo inteiro

    Project Engineer – Logistics, Emerging Countries Engineering Amazon Amazon opened its virtual doors in The goal of Amazon Logistics is to build a world-class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and...