Customer Service Representative

Requisition ID: 42571 - Job Location(s): Osasco, BR **Customer Service Representative**: We are looking for a Customer Service Representative to our site in Osasco. The Customer Service Representative will manage and develop the order fulfillment process, striving for excellent customer satisfaction. Additionally the Customer Service Representative needs to support a participative environment by open communication and being an active supporter for a positive team atmosphere. Performance requires a broad-based knowledge of customer service, order management and supporting systems and processes. Knowledge of supply chain and manufacturing concepts are helpful. Results will support company safety, quality, delivery and cost goals. **Responsibilities**: Responsibilities for this position include, but are not limited to, the following. - Providing a “Unique Customer Experience” to Danfoss Customers/Distributors within the Danfoss Sales Strategies in order to achieve a "Unique Customer exprerience"; - Providing the Customers/Distributors with the highest level of support on all aspects from order management (“Quote to Cash”); - Support agreed Key Performance Indicators (KPIs); - Guarantee a consistently high level of responsiveness to internal and external customers; - Ensure coordination of Danfoss communication to customers/Distributors; - Support the continuous improvement process of order handling; - Partner and coordinate with Danfoss manufacturing sites (BU) to ensure high delivery performance and highest level of customer service. **Background & Skills**: - **Education in business administration** **Specialized knowledge**: - Good organisational skills - Formal commercial training is a plus - Customer centered values - A passion to serve customers - Strong sense of customer service - Be computer literate - Very good SAP skills - Professional English skills (verbal + written), another European language is a plus **Personal attributes**: - Strong and independent decision making ability - Intercultural competency - Entrepreneurial thinking, well motivated, self driven - Ability to travel - Based in the region that CSR is required (EMEA, APAC, CHINA & AMERICAS), according to Customer/ Distributor allocation **Danfoss - Engineering Tomorrow**: At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off - and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off - and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.