Custumer Success Manager

We are looking for a **Customer Success Manager** to join our **Customer Success** team in **Brazil**. As a CSM at Retargetly, you will make sure our customers take full advantage of our products in order to maximize their campaign metrics. You will make sure our audiences are integrated as key pillars of our customers’ media and marketing strategies. You will also participate in training and educating our customers, as well as distributing related materials.
**About Retargetly**
Retargetly is the leading data platform in Latin America; an AdTech company that does business in eleven countries and has offices in five, satisfying data needs for consumers in the entire region. Our technology processes more than 110 billion events per month and transforms them into actionable audiences and insights that are the driving force for targeting, measurement, enrichment and decisions. We have clients in the entire region, with teams in Miami, Mexico City, Buenos Aires, São Paulo, Santiago and Bogotá. Our products are used by thousands of marketing professionals of the largest and most important agencies, advertisers and publishers in the digital advertising ecosystem and our technology reaches hundreds of millions of users through the media and brand we closely work with. Most of our clients are the largest companies in LATAM and we assist them in achieving better results in their campaigns using technology, data and audiences.
**Requirements**:
- Demonstrable experience in the advertising industry.
- Experience implementing and optimizing campaigns in DSPs (DV360, MediaMath, Xandr, etc.)
- Experience in data-driven marketing or in companies associated with Adtech, Martech, SaaS or Programmatic advertising.
- Disposition and proactive approach to learning and adopting new tools, both internal and external.
- Autonomy, ownership and responsibility.
- Ability to maintain relationships with multiple clients and projects simultaneously.
- Advanced level of English.
**Responsibilities**:
- Daily follow-up to our customers, proposing audiences and campaign optimizations.
- Act as the first point of contact regarding technical issues and questions, providing product guidance and performing troubleshooting.
- Take ownership of our customers’ problems and collaborate with our sales, product and tech areas to achieve a solution as soon as possible; making sure our high satisfaction standards are maintained.
- Achieve and overachieve our operational and sales goals.
- Identify and report problems, bugs and other errors to our tech team.
- Work as a liaison between sales, tech and product to improve support processes and propose new functionalities.
- Stay up to date with current trends in data-driven marketing, adtech, programmatic, etc. As well as new technologies and offerings from our competitors.
**What it’s like to work at Retargetly**
We have a transparent work culture, in which we appreciate proactivity and feedback. We enjoy testing and using new technologies, are open to any suggestions and give (and demand) freedom of action. This is a great opportunity to join a rapidly growing company.
- Work hard and smart to achieve their goals
- Be excellent team players; always leaving egos behind, doing your part and motivating others to do theirs.
- Understand that long lasting impact is created by small victories everyday.
- Be the kind of person that always tells the truth and always does what they say.
- Value being autonomous in their role and being responsible for their own results.
**What We Offer**
- Be part of a Team that is leading in the ad-tech industry with explosive growth and international expansion in the region (LATAM)
- Prepaid Medical Plan
- Welcome pack
- Every 15 days Fridays off after 1pm (Flex Fridays)
- Lunch vouchers
- Vacation: 30 days (the last week of the year is defined as a collective vacation week)
- Birthday off
- Hybrid model
- between 1 and 2 days per week face-to-face in the office
- Internet payment
- Gym bonus (currently Gympass)
- Courses and training activities
- Language training: English and Spanish

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