Account Strategist, Customer Solutions

**Minimum qualifications**:
- Bachelor's degree or equivalent practical experience.
- 2 years of advertising, consultative sales, business development, online media environment, or marketing role.
- Ability to speak in Portuguese and English fluently in order to communicate in this customer-facing sales role.
**Preferred qualifications**:
- Experience assessing and achieving client success via sales techniques, including effective questioning, objection handling, and engaged selling.
- Experience working with channel sales, advertisers, agencies, or clients.
- Experience in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.
- Experience managing and prioritizing a portfolio in an advertising or media sales context, with the ability to achieve goals to drive growth.
- Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.As an Account Manager, you will be in charge of a portfolio of Google Customer Solutions (GCS), Engage accounts. You will provide digital marketing consultancy services, you will help advertisers grow business and maximize the returns through a combination of one-to-one and scalable, yet customized, outreach approach. You will work in partnership with advertisers to understand strategies and increase digital maturity through Google advertising solutions. Also, you will provide tactical implementation and maintenance support of Google Ads accounts.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small
- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
**Responsibilities**:
- Manage a portfolio of Google Ads accounts by understanding their marketing objectives, sales journey and identifying opportunities for growth while managing risks.
- Pitch strategies or suggestions to advertisers through a consultative approach via online or in-person meetings.
- Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions aligned on priority growth areas.
- Identify client stakeholders and handle objections from clients. Build trusted relationships with advertisers and develop digital strategies for their success.
- Collaborate within the Sales team and Product Solutions team, to execute on a plan and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.

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