Customer Care Specialist

**Are you passionate about being part of a successful team?**
**Would you like the opportunity to develop your career with a global energy company?**
**Join us and help us take energy forward**
**Partner with the best**
**As a Customer Care Specialist, you will be responsible for**:
- Support day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.
- Coordinate the assessment, evaluation, and troubleshooting of Waygate Technologies products throughout the repair and calibration process
- Ensure that timely follow-up is given to orders that require additional customer information and /or purchase orders
- Pro-actively work with the Manufacturing and Service Teams to uphold daily operational rhythms to meet or exceed all internal and external expectations
- Coordinate product delivery dates between several production sites using SAP, for both domestic and international orders
- Develop and foster relationships with supply chain, engineering, account managers and channel partners
- Ensure adherence to all Baker Hughes compliance issues related to Know Your Customer policies, International Trade Controls, Health & Safety, and all other matters of legality and ethics
- Maintain a customer focus while working in a fast-paced data-driven environment - Embrace full wing to wing ownership of all commercial operations transactions
**Fuel your passion**
**To be successful in this role you will have**:
- High School Diploma
- Experience in a Customer Care or Service Support role, preferably in an Industrial setting
- Understanding and knowledge of complex commercial terms and ability to support point of contact to ensure execution of contractual terms, including payment terms, incoterms, and T&C's.
- Fluency in Spanish and Portuguese
- Prior experience utilizing SAP for quotation/order creation, invoicing, or material management
- Ability to prioritize and quickly sort relevant from irrelevant information and make good decisions when information is scarce or unavailable
- Skill & expertise in customer interaction and pro-active issue resolution
- Strong quantitative and analytical skills, specifically with SAP and Microsoft Excel based reports
- Knowledge of Waygate Technologies products and services, or previous experience working with Oil & Gas, Heavy Industry, or Ultrasonic Testing Methods/Theory
**Desired**
- Bachelor's degree from an accredited College or University, preferably in Business, Finance/Economics, or Engineering
**Work in a way that works for you**
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.
**Working with us**
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
**Working for you**
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
**About Us**:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

---