Estágio em Customer Care Representative para

1 semana atrás

Campinas, São Paulo, Brasil Baker Hughes Tempo inteiro
**Resumo** da Função**:
- Suporte ao cliente para cotações e cordenação de resposta para diferentes solicitações
- Apoio a equipe de Vendas na elaboração de propostas
- Gerenciamento e processamento de ordens de compra
- Interface com o time de Supply Chain e Engenharia para cordenação de envio de materiais e atendimento as requições dos clientes
- Coordenar serviços/materiais recebidos junto a outros departamentos para retorno de materiais em reparos ou entradas de estoque
- Quando necessário, realização de inserção de dados do cliente no sistema, autorização de devoluções, registros de treinamento, pedidos de vendas e apoio a emissão de faturas em tempo hábil. Os processos possuem foco na eliminação de erros usando metas e objetivos como matriz de desempenho exigido
- Ampla camunicação á contatos de diferentes regiões do Brasil, América Latina e fábricas localizadas na América do Norte e Europa
- Conclusão de processos em tempo habíl medidos por padrão de qualidade e KPIs
- Utilização do sistema de gerenciamento SAP e Sales Force
**Atividades de Estágio**
(dividida em 4 partes - atividades diferentes ou acrescimo de atividades a cada 6 meses)
6 meses - Introdução ao sistema SAP e Sales Force
1 ano - Gerenciamento de ordens de compra
1,5 ano - Atendimento a regiões no exterior
2 anos - final do estágio
**Qualificações/Requisitos**:
Graduação em Administração, Economia, Contabilidade ou Engenharias
Inglês Avançado/Fluente
Residir em Campinas ou Região Metropolitana
**Características Desejadas**:
Pacote Office completo
Conhecimento em SAP (diferencial)
Espanhol Intermediário
Experiência em Atendimento ao Cliente (diferencial)
Soft skills: Pró ativo, boa comunicação, organizado, trabalho em equipe, espírito de melhoria contínua
**About Us**:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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