Seller Customer Service

1 semana atrás

São Paulo, São Paulo, Brasil SHEIN Tempo inteiro

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a network of global vendors, all at affordable prices. Headquartered in Singapore, SHEIN is committed to making fashion accessible to all, promoting its industry-leading, on-demand production methodology for a smarter, future-ready industry. Founded in 2012, SHEIN has over 16,000 employees worldwide and continues to expand globally. Join SHEIN and be part of the future

ABOUT THE ROLE:

The Seller Customer Service Team Lead will oversee support for all sellers on the SHEIN platform, ensuring inquiries and complaints are handled efficiently via messaging and other communication channels. The role involves coordinating with 3PL partners to resolve issues and enhance service processes.

This position is based at our office in São Paulo, Faria Lima.

Job Responsibilities:

  • Lead the team to address local sellers' demands, quickly identify issues, and ensure solutions meet service standards.
  • Respond promptly to local sellers' needs, using instant messaging and other tools to resolve issues and assign responsibilities effectively.
  • Proactively manage and follow up on abnormal orders to meet team performance goals.
  • Analyze sellers' needs, identify process gaps, propose improvements, and drive optimization initiatives.
  • Support team development and foster a collaborative, results-driven environment.

Qualifications:

  • Proven experience in customer service; leadership experience is a plus.
  • Strong problem-solving, communication, and teamwork skills.
  • Advanced or fluent English communication skills.
  • Willingness to work rotating shifts.

At SHEIN, we believe that diversity drives innovation. We are committed to creating an inclusive environment where all voices are valued and respected. All vacancies are open to people with disabilities, women, Black individuals, LGBTQIAPN+ community members, and all diversities.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Retail Apparel and Fashion
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