Information Technology Manager

Join to apply for the Information Technology Manager role at LEDN . Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries worldwide. Through our products and services we can make a difference in the lives and futures of our clients – in real terms. Our team at Ledn is a passionate group of individuals from diverse backgrounds and is guided by core values of integrity, ownership, passion for progress, and empathy. Role Overview We are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full‑time Manager of IT. The ideal candidate will support end users, manage endpoints, automate identity and access management, and administer cloud‑based IT systems and tools. The role demands a balance of hands‑on technical work, automation, and customer support, within a rapidly growing, security‑first environment. Responsibilities Provide first‑line support to employees via Slack, Jira, and other channels. Procuring, delivering, and onboarding technology equipment for new hires; managing tech retrieval for outgoing employees. Design, test, build, and document programs, policies, and tools; contribute to knowledge base improvements. Manage SaaS applications – Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, and others. Configure and manage Mac endpoint and mobile device management tools (MDM, EMM, Jamf). Improve identity and access tools (GSuite, Okta, SSO) and automate related workflows. Write help articles, run scripts, and automate repetitive tasks. Respond to, manage, and resolve critical incidents and issues. Prioritize help desk tickets and balance multiple projects within sprints using Jira and agile methods. Set and work toward objective and key results with minimal direction, aligning personal goals with team and company objectives. Qualifications 7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite. Proficiency in automating with Bash, Zsh, Python, and open‑source tools (Nudge, CIS Benchmark scripts, SplashBuddy, Munki). Experience integrating SSO into Okta and creating workflows. API integration skills across systems. Remote support experience across multiple time zones and shipping/receiving hardware and customs. Excellent communication skills – clear, friendly, concise across all media. Strong writing skills for tickets, email, Slack, and documentation. Security awareness, including PGP knowledge. Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, switching, and OSI troubleshooting. Self‑management, scope projects accurately, and balance priorities across teams. Organizational and task‑management skills; comfortable with ambiguity. Nice to Haves Experience with AWS environments. Use of command‑line interfaces for GAM and similar tools. Certifications: Jamf, Okta, Google Workspace. Culture Fit Adaptable and resilient in a high‑growth, fast‑paced environment. Builder’s mindset: eager to create, iterate, and scale IT practices. Collaborative partner, capable of influencing across functions with empathy and clarity. Integrity and accountability when handling confidential information across diverse contexts. Remote‑working experience. Benefits Comprehensive, best‑in‑class total rewards package starting on day one. Competitive PTO program. Company ownership and shared equity. Remote work potential up to 180 days worldwide (subject to restrictions). Purpose‑driven career in a leading digital asset company. Working Environment & Application Process Our team is truly global across North America, Latin America, South Africa, and Europe. We operate as a remote‑first environment. Due to high application volume, only qualified candidates will be contacted. Shortlisted candidates may be asked to submit a short video response or provide publicly available social media activity relevant to the role. No agencies or recruiters; unsolicited agency resumes are not accepted. We are an equal opportunity employment organization and pride ourselves on inclusivity, diversity, and the success that comes from diversity. You may reach out to the Ledn team by emailing ****** for accommodation requests throughout all stages of the recruitment process. Requests will be addressed confidentially. Referrals increase your chances of interviewing at LEDN by 2x. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Retail #J-18808-Ljbffr