Carrier Partnerships Associate

1 semana atrás

São Paulo, São Paulo, Brasil Telesign Tempo inteiro
Location: Brazil
TeleSign is a cloud communications company that is redefining the way the largest brands in the world protect, connect, and engage with their users. With an innovative suite of APIs, enhanced by data intelligence and Machine Learning, TeleSign delivers communication, verification and Mobile Identity solutions that have been used by almost everyone around the world.
**Carrier Partnerships Associate**
- Account management of our messaging suppliers, maintaining professional and productive partnership.
- Responsible for procurement and supplier engagement to obtain sustainable service solution with best commercial model at necessary quality level.
- Responsible for messaging DM performance as related to negotiating best commercial terms to improve our DM, measured by quarterly quota
- Responsible for appropriate attention from our suppliers and acts as escalation point for all service issues with appropriate contact on our supplier's side.
- Responsible to document and communicate all particularities for worldwide countries, around our service specifics, commercial and regulatory changes etc.
- Responsible for approval and dispute process for supplier invoices. Reconciliation of any discrepancies with our suppliers if needed.
- Responsible for financial and service quality improvement by negotiating, testing, and executing traffic routing changes in alignment with routing team.
- Responsible for responding to changes in provider capabilities and customer traffic profile, selecting new routes as appropriate.
- Help identifying where processes, procedures, policies and tools could be improved.
**About TeleSign**:
TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today's unique customer challenges by bridging businesses to the complex world of global telecommunications.
TeleSign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.
TeleSign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.TeleSign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.
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