Customer Service Executive

1 dia atrás

São Paulo, São Paulo, Brasil CTS Global Supply Chain Solutions Tempo inteiro
International company is looking for a _**Customer Service Executive**_ with a total focus on customer satisfaction and customer experience.
**Location**: Sao Paulo, Brazil (on site position) Live in Sao Paulo is a must
**What we are looking for**
- This position will be responsible for providing support, ensuring customer satisfaction and enhancing the overall customer experience.
- At least a high school education.
- Advanced spoken English is a must
- Native Portuguese
- Other languages desirable - Spanish, Mandarin, etc.
- Advanced Excel and CRM management
- 2 years minimum experience in
1. Customer service and customer support skills
2. Customer satisfaction and customer experience skills
3. Strong interpersonal and communication skills
4. Problem solving and conflict resolution skills
5. Ability to work in a fast-paced environment
6. Logistics or supply chain industry experience a plus
**SOFT SKILLS**
- Focus on customer satisfaction and experience
- Highly assertive communication skills
- Problem solving skills
- Conflict Management
- Strong organizational and time management skills
- Empathetic and proactive in dealing with customers
- Attention to detail and results orientation.
**BENEFITS**
- Schedule: Monday through Friday office hours - occasional Saturday hours as needed.
- Legal Benefits
- Competitive salary
- Work location: 04102 - Vila Mariana, São Paulo - Estado de São Paulo, Brasil
Pay: R$1.00 per month
Application Question(s):
- Do you consider that you meet all the requirements of the position?
- Can you maintain fluent conversations in English? daily speaking is required and the interview will be in English.
- What is your salary expectation?
- How long would it take you to get to the work area? Villa Mariana, Sao Paulo, SP, 04102
**Education**:
- High school or equivalent (required)
**Experience**:
- Customer satisfaction and customer experience improvement (required)
- Advanced Excel CRM Management (required)

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