Customer Success Executive

Há 2 dias

São Paulo, São Paulo, Brasil Darwin AI Tempo inteiro
Overview

We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform.


As a Customer Success Executive, you will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI.


Responsibilities
  • Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions
  • Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement
  • Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions
  • Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention
  • Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools
  • Analyze customer feedback and usage data to identify trends, insights, and areas of improvement
  • Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements
  • Maintain accurate records of customer interactions and progress using Planhat and other CRM tools

Qualifications
  • Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments
  • Ability to analyze data and apply insights to customer success strategies
  • Experience with customer relationship management tools such as Planhat, or similar
  • Knowledge of AI implementation and experience with technical troubleshooting is a plus
  • Strong communication skills, with the ability to explain complex concepts clearly to non-technical stakeholders
  • Proactive and customer-centric mindset with a strong drive for client success
  • Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments
  • A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow

Benefits
  • Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills
  • OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use
  • Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance
  • Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like

Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Success Executive

    Há 4 dias

    São Paulo, São Paulo, Brasil Lima Consulting Brasil Tempo inteiro

    Customer Success Executive - Foco em Expansão e Receita Join to apply for the Customer Success Executive - Foco em Expansão e Receita role at Lima Consulting Brasil Customer Success Executive - Foco em Expansão e Receita Join to apply for the Customer Success Executive - Foco em Expansão e Receita role at Lima Consulting Brasil A Lima Consulting...

  • Customer Success Executive

    2 semanas atrás

    São Paulo, São Paulo, Brasil Lima Consulting Brasil Tempo inteiro

    Customer Success Executive - Foco em Expansão e Receita Join to apply for the Customer Success Executive - Foco em Expansão e Receita role at Lima Consulting Brasil Customer Success Executive - Foco em Expansão e Receita Join to apply for the Customer Success Executive - Foco em Expansão e Receita role at Lima Consulting Brasil A Lima Consulting...

  • Customer Success Executive

    Há 6 dias

    São Paulo, São Paulo, Brasil Darwin AI Tempo inteiro

    Overview We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging...

  • Customer Success Executive

    Há 4 dias

    São Paulo, São Paulo, Brasil Darwin AI Tempo inteiro

    **We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and...

  • CUSTOMER SUCCESS TRANSFORMATION LEAD

    1 dia atrás

    São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$125.000 - US$175.000

    Job Title:">Customer Success Transformation LeadThis role focuses on delivering exceptional customer outcomes by developing and executing customized success strategies for key clients. As a Customer Success Transformation Lead, you will work closely with cross-functional teams to drive platform adoption, expand ServiceNow offerings, and foster long-term...

  • Customer Success Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Salesforce, Inc. Tempo inteiro

    For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level...

  • Customer Success Manager

    Há 13 horas

    São Paulo, São Paulo, Brasil griddable Tempo inteiro R$90.000 - R$120.000 por ano

    DescriptionFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Salesforce, Inc.. Tempo inteiro

    For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level...

  • Senior Customer Success Executive

    Há 7 dias

    São Paulo, São Paulo, Brasil Red Hat, Inc. Tempo inteiro

    About the job:The Customer Success Executive is responsible for orchestrating customer success plan initiatives and associated technical engagements designed to ensure customers successfully adopt Red Hat products and platforms.You will work with select customers to understand the customer's overall portfolio, technical and business priorities, and measures...

  • Customer Success Professional

    Há 18 horas

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro US$80.000 - US$120.000

    Customer Success Manager Role SummaryThe Customer Success team seeks a driven and customer-focused professional to serve as the primary contact point for large-scale customers. As a trusted advisor, you will partner with assigned accounts, maintaining awareness of their business goals, technical and operational health, and value drivers.You will build...