Customer Success Executive

Há 3 dias

São Paulo, São Paulo, Brasil Darwin AI Tempo inteiro
**We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform.**
**As a Customer Success Executive, You will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI.**
**In this role, you will**:
- Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions.
- Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement.
- Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions.
- Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention.
- Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools.
- Analyze customer feedback and usage data to identify trends, insights, and areas of improvement.
- Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements. Maintain accurate records of customer interactions and progress using Planhat and other CRM tools.
**Requirements**:
- Proven experience in Customer Success,

  • Customer Success Executive

    Há 3 dias

    São Paulo, São Paulo, Brasil Lima Consulting Brasil Tempo inteiro

    Customer Success Executive - Foco em Expansão e Receita Join to apply for the Customer Success Executive - Foco em Expansão e Receita role at Lima Consulting Brasil Customer Success Executive - Foco em Expansão e Receita Join to apply for the Customer Success Executive - Foco em Expansão e Receita role at Lima Consulting Brasil A Lima Consulting...

  • Customer Success Executive

    2 semanas atrás

    São Paulo, São Paulo, Brasil Lima Consulting Brasil Tempo inteiro

    Customer Success Executive - Foco em Expansão e Receita Join to apply for the Customer Success Executive - Foco em Expansão e Receita role at Lima Consulting Brasil Customer Success Executive - Foco em Expansão e Receita Join to apply for the Customer Success Executive - Foco em Expansão e Receita role at Lima Consulting Brasil A Lima Consulting...

  • Customer Success Executive

    Há 5 dias

    São Paulo, São Paulo, Brasil Darwin AI Tempo inteiro

    Overview We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging...

  • Customer Success Executive

    Há 4 dias

    São Paulo, São Paulo, Brasil Darwin Ai Tempo inteiro

    OverviewWe are looking for a passionate and proactive individual to join our Customer Success team.A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI.This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data...

  • Customer Success Executive

    Há 22 horas

    São Paulo, São Paulo, Brasil Darwin AI Tempo inteiro

    Overview We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging...

  • CUSTOMER SUCCESS TRANSFORMATION LEAD

    Há 17 horas

    São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$125.000 - US$175.000

    Job Title:">Customer Success Transformation LeadThis role focuses on delivering exceptional customer outcomes by developing and executing customized success strategies for key clients. As a Customer Success Transformation Lead, you will work closely with cross-functional teams to drive platform adoption, expand ServiceNow offerings, and foster long-term...

  • Customer Success Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Salesforce, Inc. Tempo inteiro

    For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Salesforce, Inc.. Tempo inteiro

    For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level...

  • Senior Customer Success Executive

    Há 6 dias

    São Paulo, São Paulo, Brasil Red Hat, Inc. Tempo inteiro

    About the job:The Customer Success Executive is responsible for orchestrating customer success plan initiatives and associated technical engagements designed to ensure customers successfully adopt Red Hat products and platforms.You will work with select customers to understand the customer's overall portfolio, technical and business priorities, and measures...

  • Strategic Customer Success Expert

    Há 7 dias

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro US$80.000 - US$120.000

    Are you looking for a role that brings value to customers and drives their success?About the JobWe are seeking an experienced professional who can help our clients achieve their goals through effective customer adoption and governance advice.Drive customer adoption and success through strategic guidance, usage recommendations, and risk mitigation.Develop and...