Customer Care Júnior

2 semanas atrás


São Paulo, São Paulo, Brasil Selbetti Tecnologia Tempo inteiro

Na Selbetti, estamos mudando o mundo da tecnologia com soluções inovadoras Nossa equipe é formada por criativos, pensadores fora da caixinha e, claro, apaixonados por tecnologia. Se você está cansado do mesmo de sempre e procura um lugar onde possa brilhar, você está no lugar certo

TODAS AS NOSSAS VAGAS ESTÃO ABERTAS PARA PESSOAS COM DEFICIÊNCIA

Responsabilidades e atribuições
  • Atender aos clientes por diversos canais de comunicação (telefone, e-mail, chat, redes sociais), buscando solucionar suas dúvidas e problemas;
  • Identificar e evidenciar pontos de melhorias sugeridas pelos clientes;
  • Registrar e atualizar as informações dos clientes no sistema da empresa, mantendo os registros atualizados e organizados;
  • Colaborar com outras áreas da empresa para resolver problemas de clientes que envolvam diferentes áreas, como logística, financeiro, tecnologia, entre outras, de maneira criativa e pacificadora;
  • Realizar pesquisas e análises de satisfação do cliente, buscando entender suas demandas e expectativas para aprimorar o atendimento e os produtos/serviços da empresa;
  • Elaborar relatórios e indicadores de desempenho, para acompanhar as métricas de atendimento e apresentar insights para a gestão;
  • Resolver solicitações ou problemas dos clientes;
  • Documentar todas as interações com o cliente e garantir que a informação seja compartilhada entre as áreas;
  • Atuar como um elo de ligação entre o cliente e todos os departamentos.
Requisitos e qualificações
  • Experiência na função.
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