KYC Operations Team Lead

Job Description

We’re looking for a KYC Operations Team Lead to join our KYC team in Sao Paulo. This role is a unique opportunity to have an impact on Wise’s mission, grow as a lead and help save millions more people money.

Your mission:

As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analyzing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment.

• Team Leadership
  Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
• People management
  Coach and develop a strong team of KYC Analysts. Create initiatives to help your team grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conduct career map check-ins and make recommendations for promotions, salary raises, and other decisions.
• Operational management
  Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Manage admin tasks including scheduling, training, hiring, interviewing, organizing team activities, and others.
• Performance management
  Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually weekly or biweekly. Run team meetings to ensure your team stays up to date with information, share best practices and enhance team spirit.
• Expertise Sharing
  Be a subject matter expert and train/coach your team on operational topics. Maintain understanding of regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Perform deep dives, identify root causes of problematic cases and propose solutions to senior leadership.
• Planning and execution
  Ensure key performance indicators are met and provide insights to stakeholders. Take accountability for delivering your own initiatives and progress toward goals.
• Stakeholder management and communication
  Collaborate with stakeholders ensuring clear communication and coordination of actions. Communicate professionally using appropriate formats and platforms. Document initiatives and reports with clear scope and potential impact.

• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.

• A minimum of 2 years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain).

• Good understanding of the regulatory framework surrounding KYC/AML.

• You are punctual, independent, proactive and willing to get things done.

• You are a fast learner, willing to become a Subject Matter Expert for your team and support them in their problem solving.

• You have excellent communication and interpersonal skills, strong organizational skills, great time management, and ability to work in a fast paced and high pressure environment.

• Ability to multi-task and take responsibility in challenging situations;

• You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.

• Proven track record of taking individual ownership and responsibilities as well as being a great team-player

• Ability to analyze and move the team's metrics.

Please apply by submitting your resume in English . Applications in Portuguese and without cover letter will not be considered.

• Salary for this role is 10,800 BRL per month
• RSU’s in a rapidly growing company
• Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.
• An annual self-development budget
• Health and dental allowance for you and your dependents
• Company-paid: Life Insurance, and an EAP program
• Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
• A paid 6-week sabbatical leave after four years
• 18-weeks of paid parental leave, after a year with us and child care assistance
• Transportation vouchers
• Food (708 BRL per month) and Meal (1,166 BRL per month) vouchers
• TotalPass access to 3,500 gyms and studios throughout Brazil
• Your first 3 months at Wise will be 100% fully in person at the office

For everyone, everywhere. We are people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it’s like to work at Wise visit Wise.Jobs.

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