KYC Team Leader

3 semanas atrás

São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro

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We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential?
Let's start with the role
The KYC Team Leader is responsible for leading a team of professionals focused on reviewing documentation needed for account and payment method verification. This role is pivotal in upholding the trustworthiness of our operations and providing excellent service to our customers.
As a KYC Team Leader you will:

  • Monitor workload and efficiently allocate the internal capacity
  • Monitor quantitative and qualitative KPIs and provide relevant feedback
  • Provide training and support to KYC agents
  • Monitor system and automation performance
  • Review and update KYC processes and policies, ensuring compliance with regulatory requirements and industry standards
  • Identify pain points, work in process improvement and optimization
  • Undertake ad-hoc projects assigned by Compliance
  • Collaborate with other departments to ensure seamless KYC operations
  • Stay updated on regulatory requirements and industry best practices related to KYC, ensuring compliance with relevant regulations and guidelines
  • Collaborate with the Technology and Product teams to continuously improve existing verification flows
What you will bring:
  • Proven experience in implementing KYC procedures preferably in the iGaming industry or related sector
  • Excellent leadership and team management skills
  • Excellent organizational and communication skills
  • Strong analytical and problem-solving skills
  • Familiarity with relevant regulatory frameworks and compliance requirements in the iGaming industry
  • Strong interpersonal skills, with the ability to collaborate effectively across departments and cultures
  • Excellent attention to detail and a commitment to maintaining the integrity of the company's operations
  • Good knowledge of Microsoft Office/Google Suite
  • Good verbal and written communication in English
Kaizen Gaming Perks
  • Hybrid model of working;
  • A buddy will support you with your onboarding;
  • Competitive salary package and bonus scheme;
  • Health insurance for you and your family;
  • Monthly meal allowance
  • Developmental 360° feedback framework;
  • Unlimited access to Udemy & continuous training

Recruitment Privacy Notice
Regarding the data you share with us, you may find and read our recruitment privacy notice here.
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Industries Advertising Services, Media Production, and Online Audio and Video Media

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