Customer Care Specialist
Há 2 dias
Position Overview
Customer Care Specialist — Hours: Monday-Friday 9:00AM-5:30PM EST • Remote Role • Temp to Hire.
We are looking for an entry-level Customer Care Specialist with a passion for helping others and an eagerness to join our growing team.
Essential Responsibilities- Provide excellent customer service to rental car customers by addressing general inquiries, receipts, or payments related to tolls and violations. Always keep a smile in your voice.
- Use available tools and resources to reach complete and accurate resolutions for customer issues.
- Place clear and concise notes on customer accounts for documentation and tracking purposes.
- Assist 5-6 customer chats concurrently, providing prompt and effective responses to each query.
- Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.
- Complete other duties as assigned.
- Drug and Background screening
- Work space
- Reliable internet service
- 1 year of call center experience
- HS Diploma or GED
- Must be able to work 9am-5:30pm Eastern time zone
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Retirement Plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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