Desktop Support L1

4 semanas atrás

São Paulo, São Paulo, Brasil Iron Systems, Inc Tempo inteiro

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Overview

Technical Reequipment: Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Responsibilities
  • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
  • Experience with Anti-spyware and Anti-virus software.
  • Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
  • Good written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on-time.
Qualifications
  • Preferably with an associate degree in Electronics and CompTIA A+ Certification.
  • Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).
  • Basic understanding and troubleshooting of Mobile Device Management systems (AirWatch / XenMobile / MobileIron etc).
  • Basic understanding and troubleshooting for VDI, SCCM/LANDesk/Altiris, Skype for Business, OneDrive.
  • Good written and oral communications skills with clients and management as well as people skills.
Non-Technical
  • Good customer management skills.
  • Good in oral and written communication, bilingual resources for non-English speaking countries.
  • Able to interact and work with customers at different levels.
  • Self-driven and result oriented.
  • Passionate about the work.
  • Basic understanding and troubleshooting of devices and apps.
Senioritiy level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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