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Customer Support Associate

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São Paulo, São Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro
**Position**:
Customer Support Associate
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
Arrow is hiring Customer Support professionals to join our team in Brazil. You will be responsible for supporting new supplier lines.
**What You'll Be Doing**:
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
- Responsible for handling more complex discrepancies, interfacing directly with customers, and recommending solutions and/or action plans to internal sales team staff.
- Backlog management.
- Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc).
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
- Provide first point of escalation after initial set of expedites, complete bond requests from Inside Sales, own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses.
- Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge.
**What We Are Looking For**:
- Pursuing a college degree or graduated with a major in Business, International Relations, or equivalent
- 2 years of Experience with customer support
- Advanced English Proficiency (submit your resume in English)
- Advanced Excel knowledge
**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Health insurance - ophthalmology is included in the medical plan.
- Dental insurance.
- Sesc Credential - Access lazer activities.
- Life insurance.
- Farmácia agreement - agreement with the entire Golden Farma network for the purchase of medicines and perfumery.
- Vale-Refeição for Sodexo Pluxee, worth R$ 55.00 per working day of work.
- Employee Assistance Program (EAP)
**Location**:
BR- Av. Paulista 475
**Annual Hiring Range/Hourly Rate**:
R$45,200.00 - R$65,000.00
**Location**:
BR-Sao Paulo, Brazil (Av. Paulista)
**Time Type**:
Full time
**Job Category**:
Business Support