Jr Technical Information Specialist

Há 1 mês

Indaiatuba, Brasil John Deere Tempo inteiro

Trabalhamos para que a vida possa avançar e estamos sempre à procura de pessoas inovadoras que possam contribuir com a nossa missão. Que tal fazer parte do nosso time?

Local Principal: Brasil (BR) - São Paulo - Indaiatuba
Função: Suporte ao Produto e Clientes
Título: Jr Technical Information Specialist - Indaiatuba/SP - 109296

As a Jr Technical Information Specialist for John Deere, in the Regional Office at Indaiatuba/SP, you will be responsible for the development of technical publications for all John Deere products, together with the Enterprise Technical Information Development (ETID) team, being a key member for ensuring equipment uptime and availability, supporting dealers and customers with technical information.

Key Responsibilities
  • Lead and contribute to innovation & strategy projects supporting standards, automation, machine learning, continuous lifecycle, and advanced diagnostic solutions for enterprise initiatives;
  • Work in partnership with product engineering and customer support representatives to identify and define solutions improving technician pain-points, efficiency, and customer uptime;
  • Collaborate with product engineering and customer support engineering to define hardware, software, and technical information required to support Design for Diagnostics and Diagnose in less than 1 hour;
  • Support project leader, technical information specialists, and training development specialist to create and execute a development plan that meets quality, efficiency, and economic requirements;
  • Lead and oversee technical information development activities by identifying, scoping, and assigning work to global internal and external content development resources;
  • Own and conduct technical content reviews with content developers and subject matter experts for quality outcomes;
  • Provide work direction, mentoring, and training to local, remote, or contract authoring center(s) as necessary.
Skills You Need
  • Completed or in progress degree in Engineering: Technology, Electric, Mechatronic, Automation, Agricultural, Mechanical, and others.
  • Advanced English: Broad vocabulary, good grammar, conducts meetings, argues, negotiates, and delivers training sessions.
  • Knowledge in engineering principles, theory, and practice.
  • Knowledge with troubleshooting systems, functions, and components.
  • Knowledge in decision making and driving high levels of customer satisfaction.
  • Knowledge of Product Development as well as Customer & Product Support processes.
What Makes You Stand Out
  • Technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic, mechanical, electrical, and electronic systems;
  • Ability to influence without authority, adapt with ease, and overcome adversity;
  • A team player who helps to build a highly engaged and energized work environment, modeling the organization vision, linking that vision to daily activities;
  • Digital dexterity experience with business applications: macros, dashboards, shared sites;
  • Programming Languages: Python, Visual Studio, Java Script, C++ and Data Sciences SQL, Tableau, Power apps, ML;
  • Knowledge in one or more of the following: technical training, field-representative, central product/customer support, service engineering.

Nossos principais benefícios

  • Remuneração variável;
  • Plano de Saúde;
  • Plano Odontológico;
  • Seguro de Vida;
  • Previdência Privada;
  • Benefício Ótica;
  • Reembolso vacina;
  • Universidade Corporativa;
  • Gympass;
  • Dependendo da unidade, você terá restaurante no local, vale refeição ou alimentação;
  • Auxílio farmácia;
  • Entre outros.

Nosso Processo Seletivo

A seleção começa com a sua inscrição, para algumas vagas, existem alguns testes adicionais. Você terá a possibilidade de conhecer pessoas do time nas entrevistas Nosso processo seletivo é flexível em termos de tempo, então não se preocupe Nossa equipe de Talent Acquisition está comprometida em proporcionar a melhor experiência para você. Analisamos todas as candidaturas cuidadosamente e fornecemos feedback em todas as etapas do processo. Além disso, todas as orientações serão enviadas por e-mail

Sobre a John Deere

A John Deere é líder global no fornecimento de produtos, tecnologia e serviços avançados para clientes que desempenham um papel essencial na agricultura, construção, florestal entre outros setores. Nosso objetivo é atender à crescente necessidade mundial de alimentos, combustível, abrigo e infraestrutura, enquanto promove a sustentabilidade e a preservação do planeta que chamamos de lar. Inovamos para impulsionar a produtividade e proteger nosso planeta e convidamos você a fazer parte dessa história. Trabalharemos juntos para criar, testar, superar para que a vida possa avançar.

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