New Ventures Client Success Manager

3 semanas atrás

São Paulo, Brasil Wellhub Inc. Tempo inteiro
Your wellbeing matters. Join a company that cares.GET TO KNOW USWellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.*Big news:
Gympass is now WellhubWe are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.THE OPPORTUNITYJoin Wellz and be a key member of our client success team, supporting our SMB clients. We're looking for experienced leaders to ensure successful onboarding, adoption, and renewal for these customers. If you're passionate about client outcomes and ready for a challenge, grow with usYOUR IMPACTOwn and manage a portfolio of B2B clients ( SMB accounts), ensuring successful onboarding, adoption, and renewal.Define and implement scalable, tech-touch and low-touch customer success playbooks and processes for SMB clients.Build strong relationships with key intern stakeholders (such as Revenue Ops, Sales, and Marketing), understanding their business goals and challenges in large clients, advocating for customer needs, and designing processes.Design and oversee the HR experience journey for SMB clients, including defining and managing scalable processes that ensure successful onboarding, adoption, and renewal, acting as the owner of the HR experience without direct client support.Monitor

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